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Register your charge point

According to our information, you recently received your NewMotion charge point.

To make full use of your new smart charge point and to start charging, you will need to register your charge point on myNewMotion. All you need is the serial number, which can be found on the charge point.

Register in a few simple steps by pressing the button below.

You are steps away from plugging into the NewMotion charge network, and becoming part of the NewMotion community and family. It’s people like you who are contributing to a cleaner generation and protecting our planet by driving electric - and we thank you for that.

You will receive your recently purchased NewMotion charge point soon. Register your NewMotion charge point Register your NewMotion charge point Unable to update your email address, please contact customer care at customerservice@newmotion.com. This link for updating your email has expired or does not exist, please go to your profile page and try to update your email address again. Your email address was updated successfully. Thank you for joining myNewMotion! Your account has been confirmed.

From now on, you can set, view and change the following:
  • Charge point usage;
  • Charge card usage;
  • Payment settings for your charge cards;
  • Refund settings for your charge points, e.g. guest use settings or reimbursement settings to be reimbursed by your employer, lease company or business bank account.
Your account has been confirmed. Thank you for joining myNewMotion! Thank you for joining myNewMotion! go to myNewMotion <% val baseUrl = com.thenewmotion.lovetoload.baseUrl %>

Your myNewMotion account has been updated. Your charge points or charge cards have been updated.

Please sign in on myNewMotion with your username or email to see your updated account.

Your charge point(s) or charge card(s) have been updated. Your myNewMotion account has been updated. Your myNewMotion account has been updated Already have an account? Please sign in Don't have a charge card? Request one! By activating a card you will have the option to charge on public charge points and manage your charge data through my.newmotion.com. Activate your NewMotion charge card Sign in below to manage your cards or contact customer care at customerservice@newmotion.com Card number is already activated Sign in to your account to activate your existing cards or add a new card E-mail address is already registered Sorry, but... The car you selected is able to use fast charging facilities. We pre selected this option for you. If you don't want to use fast charging, please uncheck this checkbox. Please press here to find out more about fast charging. The car you selected is not able to use fast charging facilities. We deselected this option for you. If you want to be able to use fast charging for other cars, please check this checkbox. Please press here to find out more about fast charging. Using fast charging you can charge your battery up to 80% in a short amount of time. Press here to find out if the car of your choice is able to use fast charging facilities. Additional subscriptions Charge sessions will be paid from the following bank account Use my standard address When you do not enter payment details for this card, you can only use your card on your own charge points. Charging on public charge points is disabled. I want to use the charge card only on my own charge point Postal code and city I want to charge on public charge points as well To activate this card you'll need to add some payment details and choose your subscriptions Activate card Where do you want to use your charge card? To get started you'll need to provide us with some details Enter your details Your charge card is now active and can be used on all public charge points within 24 hours.You can see your charging sessions online on We've sent an e-mail with account details to %s NewMotion will automatically withdraw the costs for charging with your NewMotion charge card from the selected bank account every month. Direct debit Select the bank account you would like to use to complete the payments for the charge sessions. Charge sessions payment A valid bank account is required to charge on public charge points and use automatic reimbursement Enable for public charging Are you a lease driver? Enter the number of the charge card that you received from your leasing company here and set it to “automatic reimbursement”. Are you not a lease driver, but do you use your car for business? Enter the number of the charge card connected to a corporate account here and set it to “automatic reimbursement”. Are you using your electric car privately? Enter the number of your charge card here and set it to “no reimbursement”. Add other charge cards We have set up the most common rate (0,15 €/kWh). If you are charged a different rate, you can adjust the amount. You'll find your rate either on your electricity bill or by contacting your energy company. Electricity tariff Activate Active All Block the user by entering the user's email address below. Delete Disable Disabled Edit Edit user profile E-mail Name New Pending Pending since Connector status Phone View Dashboard Please increase the size of your browser window to use Admin functionality Unfortunately there was an error updating the e-mail The e-mail has been updated successfully The e-mail has been updated successfully. However, there was an error trying to update the account on Salesforce, so the e-mail has been updated only on myNewMotion The e-mail has been updated successfully. However, since no contact with that number exists in Salesforce, the e-mail has been updated only on myNewMotion E-mail already registered Please insert a valid e-mail address E-mail is required The accounts you enter here, can be selected as payment accounts for your NewMotion charge cards. Owners of an MTC combicard, XXImo card or Travelcard can leave this section empty. Payment bank accounts The accounts you enter here, can be selected as refund accounts for guest use on your charge point, or as refund accounts for automatic reimbursement by your employer. Refund bank accounts By accepting this form, you authorise The New Motion BV (SEPA Creditor ID: NL98ZZZ321580640000) to send recurrent collection instructions to your bank to debit your account and you authorise your bank to debit your account on a recurrent basis in accordance with the instructions from The New Motion BV. Direct debit Direct debit <%@ val date: String %> <%@ val account: String %> <%@ val payment: Boolean %>

On ${date}, you added a bank account ending in **** **** ${account} to your myNewMotion profile.

#if (payment) You have received this e-mail notification because this account can be used for direct debit. #else You have received this e-mail notification because this account can be used for reimbursement. #end

You have added a bank account to myNewMotion You have added a bank account to myNewMotion <%@ val date: String %> <%@ val account: String %> <%@ val payment: Boolean %>

On ${date}, you removed a bank account ending in **** **** ${account} from your myNewMotion profile.

#if (payment) You have received this e-mail notification because this account can be used for direct debit. #else You have received this e-mail notification because this account can be used for reimbursement. #end

You have removed a bank account from myNewMotion You have removed a bank account from myNewMotion Are you sure you want to delete this account? Add Add Car Fast Charge Package Fast Charging 6,6kW AC Charging Fast Charging 22kW AC Charging Supercharging Twincharger Quick-Charge Delete Car Are you sure you wish to delete this car? Update Car Updated Payment account for charge card usage Via mobility pass Currently we're working on expanding the range of charge points and charge cards supporting this additional service. Development If you would like to share your charge point, you can choose to offer free charging or to receive a fee. If you want to receive a fee for guest usage, please fill in the tariff below. Also, fill in the bank account number which NewMotion should use to reimburse you. We will do this on a monthly basis.
Unit
Please note that we use €/kWh, so for example 0,2200. The maximum tariff is 0,2500 including 21% VAT.
Guest use reimbursement When someone charges at your charge point, this is the location they will find on their charge card usage bill. Furthermore, when you decide to publish your charge point location we'll publish this location to NewMotion app, my.newmotion.com and public maps of charge points.

Double-click on the map to drop the marker.
Location of the charge point The location of your charge point can be shown in NewMotion app, my.newmotion.com and on public websites. This way, other electric drivers can easily find your charge point and see whether it is available for charging. Publish charge point Depending on the type of charge point, the serial number will be either on the side or the bottom of the charge point. The serial number consists of 8 digits or a combination of letters and numbers starting with ICU. Charge point serial number Close Charge card activated * For some public charge point providers it can take up to 24 hours to process your charge card. Thank you! Your charge card is activated and can now be used at your own chargepoint and most public charge points. Don't forget to download the NewMotion app to find charge points on the go! NewMotion notifications will keep you informed of important updates by text message. For example you will receive a text message when your car is fully charged or your charging cable has been removed from the car. Notifications are temporary free of charge! I agree with direct debit for my notification subscription (starting June 2014)

NOTE: This service will be terminated by 14/02/2017. You can receive the same notifications via the NewMotion app: open the app, sign in and select the relevant notifications in “settings”.

Don’t have the app yet? Download for free via Google Play or the App Store.

Receive notifications for this charge card Notifications

We are currently improving the experience for activiating charge cards in myNewMotion.

If you want to activate a charge card, please register an account first by pressing the button below.

If you already have a NewMotion account, please sign in by filling in your email address and password above.

Our apologies for the inconvienience.

Register a new account Activate card You don’t have a registered charge point. If you installed a NewMotion charge point, you can add it here. Automatic start & stop Configure charge card access Charge card configuration Default charge card In 'Charge card access' you can enable access of specific charge cards as well as manage their reimbursement configurations and our newest Plug & Charge functionality. Press 'Configure card access' to continue. Get your charge card Plug your charge cable In order to proceed, please confirm the changes you made by pressing on the save-button on the right bottom of the page first. Re-enter the charge point configuration-page to access the charge card management tool. Save configuration Your configuration has been saved. Select a charge card from the list Please select a reimbursement mode Store your charge card Swipe your charge card Charge card access Authorize charge card Authorized cards Charge card management Blue Green Grey Red Yellow On my.newmotion.com you can find charge points, configure your charge-points and -cards and see your usage. Please choose your own password and agree with our general terms and conditions.
After that you can start using my.newmotion.com immediately.
Welcome to my.newmotion.com Address Charge card number Charge point serial number Charge card does not exist Charge point does not exist Confirm Confirmed Delete Sign in No Registered Admin Yes Add new charge card Add new charge point Send 'Account updated' Changes in a subscription will be activated/canceled on saving the form Charging speed regulation Revert to the previous configuration Beta We are currently improving the charge point registration and configuration screens. Our goal is to make it easier for you to use the NewMotion products. If you experience any issues or would like to provide us a suggestion, please send an email to betafeedback@newmotion.com If you are unable to achieve what you want to do, you can revert to the previous charge point configuration screens by going here or by pressing the button below. Charge point configuration beta Save & Continue Charge card name Charge card number Card provider No name applied e.g. J. Smith e.g. 101 Mainstreet e.g. J. Smith e.g. 12345678 e.g ABCDEF3G Billing Address e.g. London e.g. My Company Ltd. e.g. My personal account name@example.com e.g. my home charge point e.g. 101 A e.g. GB12 ABCD 1234 5678 9012 34 e.g. AB1 2CD Select your country e.g. 01001234 e.g. 12-34-56 e.g. Mainstreet The location of your charge point can be shown in the NewMotion app, my.newmotion.com and on public websites. This way, other electric drivers can easily find your charge point and see whether it is available for charging. Not applicable This charge point is already connected to your account. This charge point is already connected to another user. It is impossible to connect a charge point to multiple accounts. This charge point is not yet activated Account type Company account Private account The charge point serial number is connected to a subscription. Please validate the information below. If the information below is incorrect, please contact Customer Support at customerservice@newmotion.com. Your charge point is connected to a subscription, see the details below. If you don't recognise this subscription, contact customer support at +44 20 3868 1036. Charge point address Enter an address, location or venue By accepting this form, you authorise {name} (SEPA Creditor ID: {sepaId}) to send recurrent collection instructions to your bank to debit your account and you authorise your bank to debit your account on a recurrent basis in accordance with the instructions from {name}. I’m VAT exempt Company VAT number Change address Clear address Cancel Close Confirm & Save Continue Edit Next Automatic start & stop Configure charge card access Charge card configuration Default charge card In 'Charge card access' you can enable access of specific charge cards as well as manage their reimbursement configurations and our newest Plug & Charge functionality. Press 'Configure card access' to continue. If you need help setting up reimbursement, you can use the below situations for reference.
  • Are you using your charge point privately? Add your own charge card in the 'Charge Cards' menu option, if you didn't do that yet. Leave the setting for this card to “No reimbursement” for this charge point.
  • Are you a lease driver and are you using your charge point privately? Add the charge card that you received from your lease company to the 'Charge Cards' menu option, Set the setting for this card to “Reimburse electricity costs”.
  • Are you not a lease driver, but do you use your electric vehicle for business? Add the charge card for business in the 'Charge Cards' menu option, if you didn't do that yet. Set the setting for this card to “Reimburse electricity costs”.
  • Is the charge point used by a select group of EV drivers? Add the charge cards you want to grant access to this charge point in the field below and set the reimbursement options for each card accordingly.
Automatic reimbursement Authorised cards Charge Card Access Card Provider Default card number Card provider Electricity cost Reimburse electricity costs on this charge point Reimbursement type You don't have any charge cards. If you have one you can add it under 'Charge Cards' Menu option. You don't have any charge cards. If you have one you can add it under 'Charge Cards' Menu option. You can also add cards you don't own by entering them below. You don't have any charge cards. Configure your electricity tariff for automatic reimbursement. Currently it is {tariff} per kWh incl. VAT. Configure your electricity tariff for automatic reimbursement. Add Charge card number Charge card No reimbursement Reimburse electricity costs Access by swiping your charge card Plug & Charge enables you to start a charge session without the use of a charge card, solely by plugging in your charge cable. We advise you to only use this function if you can control the access to your charge point. Plug & Charge In order to proceed, please confirm the changes you made by pressing on the 'save' button on the right bottom of the page first. Re-enter the charge point configuration-page to access the charge card management tool. Save configuration Your configuration has been saved. Select a charge card from the list Please select a reimbursement mode Charge card access Store your charge card Swipe your charge card Start and stop charge sessions by swiping a charge card along the card reader. You can configure one or more charge cards that have access to your charge point and set reimbursement options for each. You or other EV drivers can also use the NewMotion app to start and stop sessions. Charge card access Authorize charge card Connect charge cards to your charge point Grant access to charge cards You can add a charge card and grant access to this charge point. You can manage reimbursement options for added cards to the right. Charge card management Help for setting reimbursement This allows EV drivers to find your charge point. Drag and drop the marker or select the right position, if needed. Please confirm the charge point location on the map We could not confirm your location based on the address. Please define your charge point location and drag and drop the pin on the map. It will take a few minutes to apply changes to charge point tariffs. The bank account that pays for electricity costs The configuration has been saved!
Go back to the charge point overview
You didn't make any changes to the charge point configuration yet. Make a change first and then press Save and Confirm to apply. Something went wrong while saving, please try again. If the problem persists contact Customer Support at customerservice@newmotion.com. Please review and confirm the above configuration. Confirm & Save Our apologies, you cannot register your charge point because we don't support your country. Please contact customer support at +44 20 3868 1036. Your chargepoint is not registered. Your chargepoint is registered. Close

Unfortunately, registration of your Home charge point is not possible yet.

We are working hard to make this happen as soon as possible.

We apologize for the inconvenience. We will inform you when registration is enabled.

If you have any questions you can call us on +44 20 3868 1036.

Charge point registration Your electricity tariff:

Set your electricity tariff so that we know how much you will get payed back.

You can find your tariff on your contract with your electricity provider. Otherwise contact your electricity provider.

If your tariff has a different day or night tariff please enter the avarage.

Set your electricity tariff for paying back charging costs Sorry, there was an error loading your charge point. Please try again. Publish on the map Disabled Free Paid You can connect a charge card to your charge point. All sessions executed on this charge point will be registered on this charge card. Please add a bank account that will pay for the charging costs for this charge point. By adding a bank account below it will be connected with the charge card selected above. If you use this card for public charging the account will pay for those charging sessions too. By selecting a card, you will use the payment account from this charge card. This can be useful for reimbursing your charging costs for charging on public charge points as well as this charge point. Select one of your existing cards. https://newmotion.com/en_GB/products/charge-card Request a Card Currently it is not possible to continue without a charge card. You can request one by pressing the link below. Sorry, there's a problem with your charge point configuration. Connect your charge card Add the bank account that will pay for charging costs Back Add a new charge card You received a charge card and you want to add it to your account and charge point. Enter a card number To set-up reimbursement, you can connect the charge card you use for business. All sessions executed on this charge point will be tracked through this charge card. Existing charge card Select one of your existing charge cards to reimburse your charge sessions. I don't want to connect a charge card Select this option if you don't have or want to connect a charge card. Continue & close Cancel Continue

Are you sure you don’t want to add a card? If your lease company, your employer or your own company provides your charge point, you will probably have (or will receive) a charge card that you can use for business purposes.

If you are not sure, please check with your employer or lease company.

If this does not apply to you, you can continue registering your charge point without connecting a charge card.

Adding a charge card Request a charge card Access to more than 30,000 public charge points across Europe with a Charge card Interested in a NewMotion charge card? The card you selected does not support reimbursement at this time. Please select a lease card or add this card under the Charge Cards menu option and connect a bank account. Please contact customer support at +44 20 3868 1036 if you need help. You do not wish to set up automatic reimbursement and you will pay for electricity costs for charging vehicles at this charge point.

Get automatically reimbursed by your lease company, employer or own company for charging your vehicle at this charge point.

Once automatic reimbursement is set the electricity costs for charging will be paid back.

The exact arrangement of payment can differ per employer. Check with your employer for details. Reimbursement Find out more about reimbursement https://newmotion.com/en_GB/products/services-for-business/automatic-reimbursement A subscription is required to reimburse your charge session costs. Skip reimbursement You pay for the electricity costs for charging Your employer, your lease company or own company pays for the electricity costs for charging Who pays for charging at home? Optional There seems to be something wrong with your bank account. Please correct the information below. Your bank account does not allow direct debit. Please allow direct debit by ticking the checkbox. Account holder Address Subscription is canceled on Charge point model Charge point price Town or City Country Other countries Quick access To register your charge point, enter the charge point serial number. This enables us to identify your model. You can find your serial number on your invoice or on the right side of the charge point. Disabled Subscription is prepaid until it expires on Free for guests Prepaid period Charge point name Guest usage House number House Number and addition None Paid by guests Payment account Subscription price Subscription type Postal code Subscription is prepaid until Publish on map Reimbursement account Charge Point serial number To register your charge point, enter the charge point serial number. Where can I find the charge point serial number? Set the charge point price: Subscription start date Street name Streetname Subscription type Subscription plan Subscription No This charge point is located in the United Kingdom Please select the location of your charge point: This charge point is private and the ability to charge as a guest will not be possible. This charge point will be publicly accessible by guests free of charge. Select this option if your charge point is located anywhere in the world, with the exception of the United Kingdom. This charge point will be accessible by guests for a fee. Select this option if your charge point is located in the United Kingdom. Need help finding your BIC number? Use the link below. https://www.ibancalculator.com/ Find your BIC number here Account number BIC Billing address Billing e-mail House number Street name City Company name Country Billing account name I agree to pre authorised debit and with the terms & conditions regarding payment methods Contact person Payment account holder IBAN New bank account Postal code Configure the bank account where the electricity costs for charging will be payed back to. Reimbursement account for charging costs Sort Code Find your IBAN here No refund account defined You didn't enable reimbursement of electricity costs, you can skip this step. Reimburse your charging costs Electricity cost No {tariff} per kWh incl. VAT Yes Your IBAN of your bank account is needed to make sure your payments and reimbursements are processed correctly. The IBAN can be found by using the service below. Reimbursement account for charging costs Bank account Billing address Please change your bank account information to a bank account number plus sort code. This makes sure payments will be processed correctly. Something went wrong while registering your charge point. Please try again or contact customer support at +44 20 3868 1036. Search for an address or venue... Optional Charge point location Guest usage Charge point name and address Charge Point serial number Unsubscribe Change payment account Renew subscription If you unsubscribe, certain charge point functionalities will no longer be accessible.
  • Is your employer reimbursing your charging at home? After unsubscribing, this will no longer be possible.
  • Services such as insights via your personalised dashboard and remote charge point control will no longer be available.
  • If you currently have a prepaid subscription, your subscription will be valid till the date that prepaid period expires.
  • When you cancel your subscription, you will be billed one last time by the end of the monthly billing run (this usually falls around the 15th of every month)
Are you sure you want to unsubscribe?
Are you sure you want to unsubscribe? There is a problem activating your subscription. Please reload the page and retry or call +44 20 3868 1036. Your charge point is connected to a subscription, see the details below. If you don't recognise this subscription, contact customer support at +44 20 3868 1036. If your charge point is provided by your lease company or employer, the subscription is automatically included. At the moment, you don’t have a subscription connected to your charge point. Please contact customer support at +44 20 3868 1036. Are you a lease driver? No subscription No subscription or coupon can be found. Please contact customer support at +44 20 3868 1036. You have cancelled your subscription on {cancellationDate} Your upcoming subscription will start on {upcomingDate}. Your subscription will end on {expiryDate}. From that point you will lose functionality, like insights and the ability to set reimbursement of charging costs. Continue without subscription

You are not able to gain all benefits of your charge point, such as real-time insight in your charging behavior and automatic reimbursement.

You can always sign up for a subscription later if you are interested and cancel any time.

Are you sure you do not want to subscribe? {currency} {amount} a month Add the payment account for this subscription. Current subscription Subscription Upcoming subscription Our apologies, your charge point does not have a subscription. Your charge point is registered but unfortunately you don't have access to additional features. Please contact Customer Care at +44 20 3868 1036 to help you get a subscription. Cancel any time you want. Real-time insight in your charging behavior, such as kWh usage, energy costs and CO2-savings. Allow specific charge cards to have access on your charge point and set reimbursement options for each charge card. Option to get reimbursed for energy costs used by guests. Automatic reimbursement of your energy costs by your employer, leasing company or own business. Once the account is set up, there is nothing more to worry about. No, I don't want additional features Sign me up! Sign up to gain all benefits from your charge point! What does your subscription contain? Only

{currency} {amount}

a month
International United Kingdom This charge point is already registered This charge point is already registered in your or in another account. If you want to register this charge point, please contact Customer Support at +44 20 3868 1036. the Business model the Home Advanced model (3 phase) the Home model (3 phase) the Home model (1 phase) the Compact model the ICU EVE model the Tube model the Lolo 1 model the Lolo 2 model a 3rd party model the Tulip model an unknown model The charge point model is from a 3rd party, but you can proceed with the registration. If you run into issues, please contact customer support at +44 20 3868 1036. Must be a valid bank account Must be a valid BIC code Must be a valid email address Must be a valid IBAN Must be a valid postal code Is required Please provide a valid serial number. If this message persists contact Customer Support at +44 20 3868 1036. The sort code is invalid. The format should be 12-34-56 The value must be between {min} and {max} Your charge point is {chargePointName} We could not find the address you specified, please enter it manually. Remove Restore months Yes We've failed to activate your profile. Try again later. CO₂ savings (kg) CO₂ savings are calculated as following:
  • Fuel mix: 50% gasoline, 50% diesel
  • Usage: 1 kWh = 5 km
  • Average CO₂ emission of diesel: 160 g/km
  • Average CO₂ emission of gasoline: 173 g/km
CO₂ savings formula This is the dashboard of All charge cards All charge points Available Charge card number Charge cards Charge sessions Charge point Charging Duration Edit name Electricity usage (kWh) Error Electricity usage (kWh) & Number of charge sessions Charge points No charge cards found. No charge points found. Number of charge sessions Occupied Serial number Session start Show all Showing: Total time occupied Unavailable Unknown Update Would you like to add a charge card? Would you like to add a charge point? Want to stay on top of all news concerning EV driving and NewMotion? Newsletter Because we are always looking for ways to improve our services, we have updated our system since the last time you logged in to your account. Therefore, we would like to ask you if you would please check if the right charge points and charge cards are shown in your my.thenewmotion account. If these are not correct, please contact us via +44 20 3868 1036 or via customerservice@newmotion.com. System update Apply Cancel Warning! Due to maintenance we are unable to show your current charge details. Please check back later. Charging address Charge point provider Status will be refreshed automatically every minute Please, set location for the following charge points: Left connector Right connector Custom Range from to Fri Mon Sat Sun Thu Tue Wed Download as Excel Download as PDF Name kWh used Last 30 Days Last 7 Days Last Month Charge point name Charge sessions on 3rd party charge points are only updated on a monthly basis Apr Aug Dec Feb Jan Jul Jun Mar May Nov Oct Sep Occupied by There was an error processing the action. Please try again in a few minutes or call customer service to provide assistance. Cancel Reset Reset charge point When resetting the charge point you will stop all active sessions on the charge point. All vehicles that are connected to the charge point will stop charging. The stopped sessions need to be restarted manually. The reset can take up to 3 minutes. Are you sure that you want to reset the charge point? Start Cancel Start session Cancel Stop Stop session When stopping the current session the connected vehicle will stop charging. You will also unlock the cable. Are you sure that you want to stop the current session? Your remote action has been sent. Refresh the status of the charge point to see it in effect (it can take up to a couple of minutes to notice the effect). In case the remote action failed please get in touch with customer service for assistance. Charge card number Unknown charge card number This Month Remote operations actions Reset charge point Stop Current Session Status information Volume Confirm your email address I agree with the above and confirm my email address <%@ val confirmationLink: String %> <% val baseUrl = com.thenewmotion.lovetoload.baseUrl %>

Please confirm that you want to use this email address for your myNewMotion account by pressing on the following link:

<%@ val confirmationLink: String %> <% val baseUrl = com.thenewmotion.lovetoload.baseUrl %>

By pressing the button below, you confirm and agree to the Terms & Conditions and you have read our Privacy Policy.

Confirm your email address by pressing on the following link Confirm your myNewMotion e-mail address Confirm your myNewMotion e-mail address Need help? We’re here, ready to talk. Dear ${lastName}, Kind regards,
NewMotion
CHARGE POINT: OCCUPIED BY: You are receiving this message because you are signed up for charge point status notifications. In order to stop receiving messages like this go to your my.newmotion.com dashboard and press the e-mail notifications toggle. If you have problems accessing your my.newmotion.com account or somebody else signed you up call us on +44 20 3868 1036,. Kind regards,
NewMotion
Charge point serial number: Charge point status: Occupied by a vehicle that is not charging Dear Customer, \nThere is currently a vehicle that is done charging but still plugged in and hence occupying the charge point. Contact the owner to move the vehicle in order to free up the charge point for another driver to use. Time of status change: Charge card serial number: Receive e-mail notifications each time an electric vehicle is fully charged but still occupying (one of) your charge points. The notification can be used to inform EV owners that they are currently occupying a charge point without actively charging. Disable E-mail address that the notifications will be sent to Enter a valid e-mail address Please enter a valid email address Enable Error disabling e-mail notifications Error enabling e-mail notifications Error retrieving email notification settings Notification configuration e-mail notifications An error has occurred in saving your new configuration. Please try again. Session ID Charge card number Electricity usage (Wh) End Time Charge point operator Serial number Start Time Send Set new password and new password Choose new password: E-mail address or username: An e-mail with instructions to change your password has been sent to Please enter your e-mail address or username. or e-mail address Please sign in to your my.newmotion.com account with your username Forgot password? Repeat new password: Reset your password We are sorry, but we cannot find this e-mail address or username. Please try again or contact us at customerservice@newmotion.com Thank you for using NewMotion! Your password has been changed Back Check Continue Finish Loading... Ok Subscribe Cancelled Car License plate Make & model Options Trim level Car make & model Congratulations! finished Please open this link on your mobile phone to activate your account in the NewMotion Android or iOS app. Open this link on a mobile phone This page does not exist. Payment method prepaid until started Subscribed will finish None More about the charge card More about the NewMotion charge points my.newmotion.com allows you to view your charge point and/or charge card statistics. Usage of your charge cards and charge points, electricity use and the duration of charge sessions - it's all here! You can share your charge point(s), with friends and family - or simply with everyone. You can manage charge cards, charge points, bank accounts and change your payment and refund settings. What is my.newmotion.com? Your bank accounts are managed here. Please note that there are two types of accounts: payment and refund. A payment account is related to your charge cards: your charge sessions are billed and direct debit takes place once a month. Refund accounts can be connected to your charge points in the charge points page. If you want to be compensated for guest use, you will be reimbursed to the refund account of your choice. Enter your charge card number and related account number. The type will be automatically detected by the system. Payment can be done by a payment bank account you specify, or by Multi Tank Card, XXImo or Travelcard. Don't have a charge point or charge card yet? This part displays the result from the selection of charge points or charge cards in the table on the left. Note that 'Duration' of the session is the total amount of time that your electric car was connected to the charge points, not necessarily the time spent charging. Charge sessions Shows the charge points and charge cards you own. The 'edit' icon allows you to rename a charge point so that it is easier for you to identify them when you have multiple charge points. The status of your charge point is displayed in multi-color icons. Help pages Here you can manage your personal details. You can also set a new password or change your interface language.

To add a charge point, press on the button 'New charge point' and fill in the serial number. Follow the steps as described in the process to set up your charge point according to your situation and needs.

Please note: The serial number consists of 8 digits or a combination of letters and numbers. Depending on the type of charge point, the serial number can be found either on the side or on the bottom of the charge point.

With the 'Download Excel' button you can download a report for the selected charge point or charge card over a selected time period as an excel document. Quick summary of all charge points / charge cards or those you currently have selected: electricity used, number of charge sessions and the total time of charge point occupation. The 'Show all' button clears any selection you might have made. Detailed information and excel download Charge points and charge cards are managed in the settings page. After submitting the charge point(s) and charge card(s), an administrator will review them within 24 hours and make the required changes to your account. The description below provides a general overview of the help pages. To get more information about specific fields in the settings pages, simply move your mouse over the 'i' buttons next to the respective fields. The 'i' buttons give a more elaborate explanation. Select the start and end date to select a period of time for which you would like to see your charge sessions. This selection applies to everything on the dashboard. The period is the last month by default. Time span selection You can register a new account by pressing the button 'Register', or just sign into your existing account with your username or e-mail address and password. Welcome to the charge network of NewMotion Javascript is disabled in your web browser. You need to enable Javascript to use this site! The charge network of NewMotion is a network of charge points and fast chargers for electric vehicles. We facilitate electric mobility through offering effortless access to a wide network, giving you insight into your charging behaviour and making payments simple and easy. NewMotion app See in one overview the real-time availability of charge points and information on their charging speed and charging costs. You can set filters for charging speed, session costs and availability. Download the app now. Apply filter Reset filters (show all) Now you can filter the charge points by selecting your connector types and more... Standard plug By default the map will show all charge points - available, occupied, in error and unknown. Use the toggle to only show available charge points. Enabling this filter will show you only those charge points on which you can charge using the NewMotion card or NewMotion App. Accessible with a NewMotion card Only available charge points Filter AVAILABILITY NEW: Map filters CONNECTOR TYPE Access with NewMotion card POWER Go to current location Go to my dashboard View my charge sessions In your dashboard you can view your charge session data and manage your billing settings Send me a free card Plug into our EV network Sign up to receive your free card to start charging on our EV network Sign in to view and manage your charge activities Start (once) Time (/minute) Volume (/kWh) Activate your card Terms & Conditions Search by location Search by charge point ID Access hours: Accessibility info: Available This charge point is not (yet) accessible with your NewMotion charge card or app. For more information on accessibility and payment options, see below on this screen or at the charge point location. Occupied Closed Serial number: Details: Unavailable Friday Info: max. power Monday Operator: price per kWh price per minute price per session Pricing details: Report an issue https://docs.google.com/forms/d/e/1FAIpQLSfuLPLZa47aHXb5aVtou7TawzjAq3C-PKaU8hfj-by74nW7ug/viewform?entry.1128614834=Pre+fill+serial&entry.1203560552=Pre+fill+address&entry.1001590097&entry.1545995643&entry.1017816440&entry.1618503440&entry.619684703&entry.701341872 Saturday Sunday Thursday Tuesday Unknown Wednesday Password Register Username Forgot your password? Incorrect e-mail or password Enjoy full charging access to more than 100,000 public charge points. 100,000! Map Activate a Card Admin Billing Details Cars Charge Cards Charge Points Dashboard Get started Help History Sign in Sign out Personal Settings Request a Card Settings Users 7 characters minimum You need a charge card to start a session. Please select at least one notification type to enable it Cable disconnected You will receive a notification when the charge cable disconnected unexpectedly Charging started You will receive a notification when the charge session has started Reset your password <%@ val resetLink: String %> <% val baseUrl = com.thenewmotion.lovetoload.baseUrl %> Oops! It seems you have forgotten your password for ${baseUrl}. Please press on the link below to reset your password: Please note that the link will expire in 3 hours. If you did not request to reset your password you can ignore this e-mail. Please press on the link below to reset your password. Reset your myNewMotion password Reset your myNewMotion password Edit Account holder name Add Add Billing & Payment Method Address Billing account description Billing address Billing Information Debtor number Cancel Configuration for E-mail address There was an error while loading your payment methods. Please try again. Something went wrong while adding your payment method My charge card account You do not have any payment methods. This account does not have any payment details. You will receive an invoice to your billing address. Account Settings & Billing information Payment method Unknown payment method Activity for Charge card number(s) NewMotion charge card usage NewMotion charge point usage NewMotion, Rigakade 20, 1013 BC Amsterdam, Tel: +44 20 3868 1036, E-mail: customerservice@newmotion.com, KvK: 32158064, BTW: NL821197782B01 Name of Page Subtotal Grand total

Thank you for adding a charge card to myNewMotion. Your charge card is now registered in myNewMotion.

If you want to make use of your charge card for public charge points, make sure a payment account is connected. You can configure this in myNewMotion.

Your charge card is now registered in myNewMotion. Thank you for adding a charge card! Thank you for adding a charge card! Your personal settings are not accessible at the moment +44 123456789 Home Fast Carefree Charging Entry Carefree Charging Dynamic Power Management Home Standard Plus Corporate Utrecht PitPoint Home Standard Carefree Charging Dynamic Power Sharing Home Fast Activate your account

By pressing the button below, you confirm and agree to the Terms & Conditions and you have read our Privacy Policy.

Your account has been created. Welcome to myNewMotion! Welcome to myNewMotion! Your account has been created. Welcome to myNewMotion! Bank account Direct debit Account holder Account description Account name already exists e.g. Sven's private account Bank account Account number already in use Account type Accept Add account Add bank account IBAN Account number Sort code City Configuration Country Name account holder If you are using an MTC combicard, XXImo card or Travelcard the payment bank account is already setup for you and therefore will not be visible here. Payment bank accounts These accounts can be used to reimburse you for guest use (if applicable) and automatic reimbursement if your employer pays for your charging at home. Refund bank accounts Update bank account Add bank account with pre authorised direct debit This bank account cannot be deleted, because it is used for payment and/or reimbursement. Please check your charge cards and charge points preferences Billing address Use existing Create new Billing e-mail This mandate can't be withdrawn because it is in use for: I agree to pre authorised direct debit As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited. Your rights are explained in a statement that you can obtain from your bank. Withdraw Add Add Charge Card Are you sure you want to delete charge card? This charge card is in use and can't be removed Charge card number already exists Charge card number Card provider Check card number I agree with pre-authorized debit Add Charge Card I agree to the Terms & Conditions Only NewMotion charge cards and combicards from Travelcard, MTC and XXimo are supported to add as a free charge card or automatic reimbursed card. It is not possible to remove payment details from a card that is used as automatic reimbursement card Cannot remove payment details This charge card is already connected to another user. It is not possible to add it twice. Enable for public charging No charge cards found. Payment account I agree with direct debit for my charge card usage Without a payment method this card can only be used on your own charge points Payment method Terms & Conditions You must agree to the Terms & Conditions You have agreed to pre-authorized debit For example: private charge card Mr. Smith For example: Charge point Stanley Road Add Add Charge Point Are you sure you want to delete this charge point? Automatic reimbursement Number It appears your charge point is located in the United Kingdom. Please go back to the first step and select United Kingdom as your charge point location Name Postal code Serial number Street name Configuration Invalid password Done Edit charge point €/kWh incl. VAT This field is required Guest use Free Paid To enable Paid guest usage you need to supply the location of the charge point. To do so, double click on the map on the right to drop a marker. Drag the marker to the exact location of the charge point. Paid guest usage I understand that I will only get reimbursed for my actual electricity costs and therefore declare that I have specified these correctly. I want to be reimbursed for the electricity costs on this charge point Maximum value is Add Charge Point Or other card number Plus Public sharing Publish my charge point Refund account Refund account to be used: Select bank account Select or configure a bank account Select your card Charge point serial number already exists Share my charge point Subscription Your electricity tariff Add Bank Account Add Charge Card Add Charge Point Automatic reimbursement is only available for card with payment details The charge card is blocked Only NewMotion charge cards and combicards from MTC, XXimo and Travelcard are supported to add as a free charge card or automatic reimbursed card. Charge point location I confirm to have entered the correct tariff information Are you sure you want to request the cancellation of your 'Plus' subscription? Please let us know why you want to cancel your subscription by leaving your comments below End of Plus subscription has been requested. Please save the page to confirm. Entry Automatic reimbursement Home Standard Home Standard Installation Address /kWh incl. VAT Are you a lease car driver? No Ok Yes In that case, you must add your MultiTankcard, Travelcard or Xximo charge card. If you did not receive it yet, please contact your lease company. No Ok Are you a lease driver? A Plus subscription has probably been included in your lease contract. Please contact us to connect the subscription to your charge point by calling +44 20 3868 1036, or send an e-mail to customerservice@newmotion.com. Information regarding the Plus subscription Yes Charge point location is required A lolo smart card can only be used on charge points you own Automatic reimbursement is not possible with lolo smart cards, you can use a New Motion card for this. The Plus subscription allows you to benefit from all the advantages your intelligent charge point has to offer, such as
  • automatic reimbursement of your electricity costs by your employer or lease company
  • online access to your charge point’s charging activities
  • the option to open up or hide your charge point for public use
Charge point subscription Please select a payment method for this subscription No charge points found. No reimbursement You can set a new price other cards own cards Currently it is from Publish on map Select the bank account to be reimbursed. Bank accounts can be created in the ‘bank accounts’ page. Card without payment details can not be used as reimbursement Reimbursement Please choose reimbursement (if you have a MultiTankCard, TravelCard or Xximo charge card) or no reimbursement (for the NewMotion charge card). By setting this card to no-reimbursement you will not be reimbursed for the charging sessions done with this card on your charge point. Ok In order to set up reimbursement you should probably use your MultiTankCard, TravelCard or Xximo card. Please contact our customer care for more information by calling +44 20 3868 1036. Change charge card reimbursement settings Request end of Plus subscription Save Your subscription payment account Please fill in your details for your subscription Your Plus subscription is prepaid! Register business address e.g. User details Addition Address Belgium Car Make & model Change E-mail Change password City Contact details Country E-mail address Family name Germany Given name I agree with the Language Name and address details Netherlands Number Phone Postal code Street name Username You have accepted the Your current password Business address Cancel Change Confirm new password 7 characters minimum E-mail address already exists general terms and conditions We have sent a confirmation message to your new email address. Please click the link in this message to complete the change. 7 characters minimum New password Username already exists Start/stop charge sessions: In order to use Plug & Charge you need to select a charge card that, from then on, will be used to register the charge sessions started on your charge point. Plug & Charge enables you to start a charge session without the use of a charge card, solely by plugging in your charge cable. Plug & Charge Swiping your charge card Charge card for registering charge sessions Please select a Plug & Charge card. Please select the correct reimbursement option for your Plug & Charge card. Plug & Charge enables you to start a charge session without the use of a charge card, solely by plugging in your charge cable. In order to use Plug & Charge you need to select a charge card that, from then on, will be used to register the charge sessions started on your charge point. We advise you to only use this function if you can control the access to your charge point. Are you sure you want to set up Plug & Charge? Important information about Plug & Charge Plus subscription Subscribe to newsletter Want to stay on top of all news concerning EV driving and NewMotion? Please subscribe to our newsletter here Register your charge point

You will receive your recently purchased NewMotion charge point soon.

To make full use of your new smart charge point and to start charging, you will need to register your charge point on myNewMotion. All you need is the serial number, which can be found on the charge point.

Register in a few simple steps by pressing the button below.

You are steps away from plugging into the NewMotion charge network, and becoming part of the NewMotion community and family. It’s people like you who are contributing to a cleaner generation and protecting our planet by driving electric - and we thank you for that.

You will receive your recently purchased NewMotion charge point soon. Register your NewMotion charge point Register your NewMotion charge point Register your charge point

You will receive your recently purchased NewMotion charge point soon.

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To make full use of your new smart charge point and to start charging, you will need to register your charge point on myNewMotion. All you need is the serial number, which can be found on the charge point.

Register in a few simple steps by pressing the button below.

You are steps away from plugging into the NewMotion charge network, and becoming part of the NewMotion community and family. It’s people like you who are contributing to a cleaner generation and protecting our planet by driving electric - and we thank you for that.

You will receive your recently purchased NewMotion charge point soon. Register your NewMotion charge point Register your NewMotion charge point Address Albania Andorra For the attention of Austria Belarus Belgium Bulgaria Car make & model Charge card Card number City Confirm password Country Croatia Cyprus Czech Republic Date of birth dd/mm/yyyy Denmark Choose password E-mail address Estonia Last name Finland France Gender Georgia Germany First name Greece Hungary I received and agree with the I have read the Iceland Ireland Italy Language Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta Moldova Monaco Montenegro The Netherlands Norway Other Phone Please select Poland Portugal Postal code Romania Salutation San Marino Serbia Register Slovakia Slovenia Spain Sweden Switzerland Ukraine United Kingdom Username username charge card terms and conditions and the Company email@example.com Activation link has expired. Unfortunately, the requested link has expired. We have sent you an email with further instructions on how to activate your account. Please, check your mailbox. If you have any further questions, please feel free to contact us at: customerservice@newmotion.com or call +44 20 3868 1036. female Terms and Conditions Home phone male Mobile phone https://newmotion.com/uploads/media/598da2ca506ed/additional-terms-of-use-of-newmotion.pdf Privacy Policy Registration successful! Thanks for creating an account. We have sent you an email with further instructions on how to activate your account. Please, check your mailbox. If you have any further questions, please feel free to contact us at: customerservice@newmotion.com or call +44 20 3868 1036. Go to sign in page The charge point serial number you are trying to register is unknown to us. The charge card number you are trying to register is unknown to us or is not supported. Please make sure you have entered a correct number. If the problem persists, please contact us by email via customerservice@newmotion.com. Welcome to my.newmotion.com As a customer of NewMotion you can use my.newmotion.com to view and manage your charge cards and charge points. Once you have filled in your details, you will receive a confirmation e-mail and we will create and activate your myNewMotion account.

If you don’t own a NewMotion charge card or charge point and would like to know more, please visit NewMotion website.
Fill in your details and we will send you an activated charge card within 2 business days. We will send you an activated charge card within 2 business days. Request the NewMotion charge card This payment account is confirmed for SEPA direct debit payments with number SEPA direct debit mandate is migrated Congratulations, you have successfully purchased your Plus subscription! Please check or update your charge point settings below. Happy charging! Go to the Plus subscription page Press on the button to purchase or extend the Plus subscription for your charge point(s). Do you want to continue using all the advantages of an online charge point? Confirm Payment account for your Plus subscription Please choose a bank account Select the bank account for your Plus subscription payment. Press on the button to purchase or extend the Plus subscription. Fill in your details to take advantage of all the benefits of an online charge point. Fill in your payment account details Your Plus subscription is ending soon. Press here to purchase or extend the Plus subscription for this charge point. customerservice@newmotion.com +44 20 3868 1036 more info You cannot use this card anymore. To unblock a charge card, please contact NewMotion customer care. Name account holder Add Charge Card Add Charge Card Adding your charge card has failed. Please try again or contact customer support. Address A billing address is required I agree with the charge card terms and conditions For the attention of Bank account By accepting this form, you authorise The New Motion BV (SEPA Creditor ID: NL98ZZZ321580640000) to send recurrent collection instructions to your bank to debit your account and you authorise your bank to debit your account on a recurrent basis in accordance with the instructions from The New Motion BV. I agree to direct debit and have read the terms & conditions regarding payment methods Bank account details Account number e.g. 12345678 Bank account number is required BIC number e.g. ABCDEF3G Must be a valid BIC code Billing account description Billing account description is required Billing Address Billing & Payment Description Payment account Block Block card You cannot edit a blocked card. To unblock a charge card, please contact NewMotion customer care. This will disable your card and you will be unable to use it afterwards. To unblock a charge card, please contact NewMotion customer care. Type {block} to continue Blocked card Cancel Charge Card details Charge card name e.g. my personal card Charge card number AB-CDE-012345-6 Charge card provider Charge card usage You want to use this charge card only for your own charge point or private charge points you have been granted access to. For example, a charge point at home or charge points at an office location. Select this option if you intend to use the charge card for charge points whereby you have to pay for charging. You need to provide a payment method to pay for those charging sessions. Be aware you cannot make use of charge points whereby charging costs are involved. You want to use this charge card only for private charge points You want to use this charge card for public charging Town or City Please provide a valid town or city Company Confirm & Save Country Please select a country Create a payment account Visa/MasterCard

You are hereby providing NewMotion with your consent to be automatically charged each month for charge services and/or subscription and transaction costs. The complete conditions and instructions regarding the costs and cancelling your subscription are available here.

If you register—regardless of which one of our paid subscription options you choose (as defined in the General Terms and Conditions) — or if you make a different type of purchase, your credit card or bank card information (such as card type and expiry date) and other financial information that is required by us or by our payment processing partners to handle your payment, will be collected and stored. Payments made to us by credit card are handled by Adyen. NewMotion does not process credit card numbers. NewMotion will make a temporary authorisation on your credit card to verify it. This is only an authorisation and does not involve a debit. Your bank can inform you about this authorisation.

Customers that enable payments by credit card are subject to an added monthly fee that NewMotion plans to incur in the future. Before this extra fee is charged, customers will be informed by NewMotion and will have time to opt out

I have read and agree to the terms & conditions regarding payment methods Card details Card number Please provide a valid card number CVV2 / CVC3 Please provide a valid CVV2 or CVC3 number Allow direct debit Direct debit is required Edit Charge card not found The charge card (ID: {TOKEN_ID}) you were trying to access does not exist or is not in your account. Please check the charge card number or contact customer support. Edit charge card Updating your charge card has failed. Please try again or contact customer support. E-mail address E-mail address is required. Example: email@example.com Expiration date Please provide a valid expiration date Search for a country Holder name e.g. J. Smith Please provide a valid card holder name IBAN number e.g. GB12 ABCD 1234 5678 9012 34 Must be a valid IBAN Something went wrong while loading your charge cards. Please try again or contact customer support. This charge card can not be added because it is already registered by you or someone else. Your charge card number is recognized. Press 'Next' to fill in the rest of your details. Your charge card number is recognized. Your charge card is provided by a partner of NewMotion. You can only use this charge card on charge points you have been granted access to. Your charge card number is recognized. Your charge card is provided by a partner of NewMotion. You can use this charge card on our public charge network. This charge card number is not recognized. Please enter a valid charge card number. Make a selection Arranged by the employer Arranged through charge card provider I agree to pre authorised direct debit Agreeing to pre authorised direct debit is required Next No bank account information is available No, continue No creditcard information has been found You don't have any charge cards. Add a card by pressing 'Add charge card' above. Charge cards Debtor number Payment method Postal code Please provide a valid postal code Private charging only Public charging Return to charge tokens list Same as my personal details Saving of your payment account failed. Please try again or contact customer support. Select a country Select a payment method Sort Code e.g. 12-34-56 The sort code is invalid.The format should be 12-34-56 Yes, cancel Yes, delete https://newmotion.com/uploads/media/58502946af7fd/privacypolicy-newmotion-en.pdf https://newmotion.com/en_GB/terms-and-conditions You need to have read our privacy policy before continuing You should agree with general terms and conditions Sorry, but you can only add NewMotion charge cards Confirmation password doesn't match We have some technical difficulties, please follow these steps. 1. Click ‘I want to use this charge card only on my own charge point’, then click ‘Finish’ 2. Open the email in your mailbox and complete account creation 3. Sign in to your account and change your charge card to ‘public charging’. Invalid value Invalid BIC. Example: DEUTDEFF500 The bank account number is invalid. The format should be 12345678 Invalid date. Example: 24/08/1991 E-mail address is required. Example: email@example.com Value is not of a valid format Invalid IBAN. Example: NL08INGB0000000555 A number is required. Example: 23 Invalid phone number. Example: +44 123456789 The sort code is invalid.The format should be 12-34-56 Invalid ZIP code You cannot activate Lolo Smart Cards anymore, please send an e-mail to customerservice@newmotion.com. Maximum value is Minimum value is Values are not equal Value is not one of the available Password should contain at least one number This field is required You should select one of the payment methods Maximum %d characters allowed Minimum %d characters required Dear customer. We have updated the ‘Cars’ settings in my.newmotion.com. Some configurations might have changed. Browse to ‘Cars’ to make sure your car is still configured correctly or add a new car if you have not done so before. Add Add vehicle Cancel Edit Edition Make and Model Vehicle successfully added Vehicle succesfully removed Vehicle successfully saved We could not add your vehicle We could not remove your vehicle We could not save your vehicle {editions} editions Name your car Vehicles Save Search vehicle Select a vehicle Select an edition Vehicle name Yes, delete You don't have any vehicles yet