What is my.newmotion.com?

my.newmotion.com allows you to view your charge point and/or charge card statistics. Usage of your charge cards and charge points, electricity use and the duration of charge sessions - it's all here! You can share your charge point(s), with friends and family - or simply with everyone. You can manage charge cards, charge points, bank accounts and change your payment and refund settings.

Welcome to the charge network of NewMotion

You can register a new account by pressing the button "Register", or just log into your existing account with your username or e-mail address and password.

Login page

Dashboard

Dashboard page

Charge Points

Charge points and cards

Shows the charge points and charge cards you own. The 'edit' icon allows you to rename a charge point so that it is easier for you to identify them when you have multiple charge points. The status of your charge point is displayed in multi-color icons.

Blue = Charging
Green = Available
Red = Error
Yellow = Occupied
Grey = Unknown

Charge points and charge cards are managed in the settings page. After submitting the charge point(s) and charge card(s), an administrator will review them within 24 hours and make the required changes to your account.

Don't have a charge point or charge card yet?

More about the NewMotion charge points
More about the charge card

Charge sessions

This part displays the result from the selection of charge points or charge cards in the table on the left. Note that "Duration" of the session is the total amount of time that your electric car was connected to the charge points, not necessarily the time spent charging.

Charge sessions

Detailed information and excel download

Quick summary of all charge points / charge cards or those you currently have selected: electricity used, number of charge sessions and the total time of charge point occupation. The "Show all" button clears any selection you might have made.

Detailed information

With the "Download Excel" button you can download a report for the selected charge point or charge card over a selected time period as an excel document.

export to Excel

Time span selection

Select the start and end date to select a period of time for which you would like to see your charge sessions. This selection applies to everything on the dashboard. The period is the last month by default.

change time span for report

Settings

The description below provides a general overview of the help pages. To get more information about specific fields in the settings pages, simply move your mouse over the 'i' buttons next to the respective fields. The 'i' buttons give a more elaborate explanation.

Personal Settings

Here you can manage your personal details. You can also set a new password or change your interface language.

Personal page

Bank Accounts

Your bank accounts are managed here. Please note that there are two types of accounts: payment and refund. A payment account is related to your charge cards: your charge sessions are billed and direct debit takes place once a month. Refund accounts can be connected to your charge points in the charge points page. If you want to be compensated for guest use, you will be reimbursed to the refund account of your choice.

Bank account page

Charge Cards

Enter your charge card number and related account number. The type will be automatically detected by the system. Payment can be done by a payment bank account you specify, or by Multi Tank Card, XXImo or Travelcard.

Add charge cards

Charge Points

To add a charge point, click on the button 'New charge point' and fill in the serial number. Follow the steps as described in the process to set up your charge point according to your situation and needs.

Please note: The serial number consists of 8 digits or a combination of letters and numbers. Depending on the type of charge point, the serial number can be found either on the side or on the bottom of the charge point.

Add charge point
Admin Users History Dashboard Settings Bank Accounts Charge Cards Charge Points Help Login Log out Get started Request a Card Activate a Card Map Personal Settings Cars Register Forgot your password? Username Password Incorrect e-mail or password Ok Back Continue Finish Loading... Subscribe Subscribed Payment method more info This page does not exist. Car make & model Car Make & model Trim level Options License plate Cancelled started Supercharging Twincharger Fast Charging 6,6kW AC Charging 22kW AC Charging Fast Charge Package Fast Charging Quick-Charge Are you sure you wish to delete this car? Add Update Delete Car Car Updated Add Car Javascript is disabled in your web browser. You need to enable Javascript to use this site! Blue Green Red Yellow Grey Forgot password? Send E-mail address or username: Please enter your e-mail address or username. Thank you for using NewMotion! An e-mail with instructions to change your password has been sent to We are sorry, but we cannot find this e-mail address or username. Please try again or contact us at klantenservice@newmotion.com Reset your password Choose new password: Repeat new password: Set new password Your password has been changed Please login to your my.newmotion.com account with your username or e-mail address and new password Welcome to my.newmotion.com As a customer of NewMotion you can use my.newmotion.com to view and manage your charge cards and charge points. Once you have filled in your details, you will receive a confirmation e-mail and we will create and activate your myNewMotion account.

If you don’t own a NewMotion charge card or charge point and would like to know more, please visit NewMotion website. Register Home phone Company Mobile phone Username +31 123456789 E-mail address email@example.com Choose password Confirm password First name Last name For the attention of Address username 5 characters minimum City Postal code Country The Netherlands Belgium Bulgaria Germany France Austria Croatia Cyprus Czech Republic Denmark Estonia Finland Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Monaco Norway Poland Portugal Romania San Marino Slovakia Slovenia Spain Sweden Switzerland United Kingdom Language Other Phone Gender Salutation Please select male female Date of birth dd/mm/yyyy I agree with the general terms and conditions and the charge card terms and conditions Charge card Card number Car make & model The charge card number you are trying to register is unknown to us or is not supported. Please make sure you have entered a correct number or try to use the card on your charge point and try again. The charge point serial number you are trying to register is unknown to us. Registration successful! If you have any further questions, please feel free to contact us at: klantenservice@newmotion.com or call 088-0109500 (option 1 - service). If you have any further questions, please feel free to contact us at: klantenservice@newmotion.com or call 088-0109500 (option 1 - service). Go to login page Welcome to my.newmotion.com On my.newmotion.com you can find charge points, configure your charge-points and -cards and see your usage. Please choose your own password and agree with our general terms and conditions.
After that you can start using my.newmotion.com immediately. Your current password New password Confirm new password 5 characters minimum 5 characters minimum Change Cancel User details Username Change E-mail Change password I agree with the You have accepted the general terms and conditions Name and address details Given name Family name Your email address was updated successfully. This link for updating your email has expired or does not exist, please go to your profile page and try to update your email address again. Unable to update your email address, please contact customer care at care@newmotion.com. Register business address Address Postal code City Country Netherlands Belgium Germany Language Contact details E-mail address Phone Car Make & model Business address Street name Number Addition Subscribe to newsletter Want to stay on top of all news concerning EV driving and NewMotion? Please subscribe to our newsletter here Bank account Configuration Bank account Account holder Account description Direct debit e.g. Sven's private account Account type IBAN Account number Sort code Name account holder City Country Accept Payment bank accounts Add account Refund bank accounts These accounts can be used to reimburse you for guest use (if applicable) and automatic reimbursement if your employer pays for your charging at home. Are you sure you want to delete this account? This bank account cannot be deleted, because it is used for payment and/or reimbursement. Please check your charge cards and charge points preferences Add bank account Update bank account Withdraw This mandate can't be withdrawn because it is in use for: SEPA direct debit mandate is migrated This payment account is confirmed for SEPA direct debit payments with number Billing address Use existing Create new Billing e-mail Add bank account with pre authorised direct debit By accepting this form, you authorise %s (SEPA Creditor ID: %s) to send recurrent collection instructions to your bank to debit your account and you authorise your bank to debit your account on a recurrent basis in accordance with the instructions from %s. As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited. Your rights are explained in a statement that you can obtain from your bank. I agree to pre authorised direct debit Direct debit Direct debit Card provider I agree with pre-authorized debit Enable for public charging Charge card number Check card number Add Charge Card For example: private charge card Mr. Smith Are you sure you want to delete charge card? This charge card is in use and can't be removed Add Charge Card Add e.g. Without a payment method this card can only be used on your own charge points Payment account None Payment method Terms & Conditions You have agreed to pre-authorized debit Only NewMotion charge cards and combicards from Travelcard, MTC and XXimo are supported to add as a free charge card or automatic reimbursed card. Cannot remove payment details It is not possible to remove payment details from a card that is used as automatic reimbursement card This charge card is already connected to another user. It is not possible to add it twice. No charge cards found. Payment account for charge card usage Via mobility pass I agree to the charge card terms & conditions You must agree to the terms & conditions Notifications

NOTE: This service will be terminated by 14/02/2017. You can receive the same notifications via the NewMotion app: open the app, log in and select the relevant notifications in “settings”.

Don’t have the app yet? Download for free via Google Play or the App Store.

 NewMotion notifications will keep you informed of important updates by text message. For example you will receive a text message when your car is fully charged or your charging cable has been removed from the car. Notifications are temporary free of charge! Receive notifications for this charge card I agree with direct debit for my notification subscription (starting June 2014) I agree with direct debit for my charge card usage Share my charge point Publish my charge point Select your card Select bank account Select or configure a bank account Serial number Name I want to be reimbursed for the electricity costs on this charge point Automatic reimbursement Refund account to be used: I understand that I will only get reimbursed for my actual electricity costs and therefore declare that I have specified these correctly. Guest use Free Paid Add Done Add Charge Point For example: Charge point Stanley Road Are you sure you want to delete this charge point? Add Charge Point Configuration €/kWh incl. VAT /kWh incl. VAT Or other card number Refund account Public sharing Publish on map Your electricity tariff Automatic reimbursement Installation Address own cards other cards Only NewMotion charge cards and combicards from MTC, XXimo and Travelcard are supported to add as a free charge card or automatic reimbursed card. Automatic reimbursement is only available for card with payment details The charge card is blocked Automatic reimbursement is not possible with lolo smart cards, you can use a New Motion card for this. A lolo smart card can only be used on charge points you own Card without payment details can not be used as reimbursement It appears your charge point is located in the United Kingdom. Please go back to the first step and select United Kingdom as your charge point location Subscription Plus Home Standard Home Standard Save Edit charge point Important information about Plug & Charge Plug & Charge enables you to start a charge session without the use of a charge card, solely by plugging in your charge cable. In order to use Plug & Charge you need to select a charge card that, from then on, will be used to register the charge sessions started on your charge point. In order to use Plug & Charge you need to select a charge card that, from then on, will be used to register the charge sessions started on your charge point. Charge card for registering charge sessions We advise you to only use this function if you can control the access to your charge point. Are you sure you want to set up Plug & Charge? Please select a Plug & Charge card. Please select the correct reimbursement option for your Plug & Charge card. Start/stop charge sessions: Swiping your charge card Plug & Charge Plug & Charge enables you to start a charge session without the use of a charge card, solely by plugging in your charge cable. Reimbursement No reimbursement Change charge card reimbursement settings By setting this card to no-reimbursement you will not be reimbursed for the charging sessions done with this card on your charge point. In order to set up reimbursement you should probably use your MultiTankCard, TravelCard or Xximo card. Please contact our customer care for more information by calling 0880109500. Please choose reimbursement (if you have a MultiTankCard, TravelCard or Xximo charge card) or no reimbursement (for the NewMotion charge card). Ok The Plus subscription allows you to benefit from all the advantages your intelligent charge point has to offer, such as
  • automatic reimbursement of your electricity costs by your employer or lease company
  • online access to your charge point’s charging activities
  • the option to open up or hide your charge point for public use
 Charge point subscription Please select a payment method for this subscription I confirm to have entered the correct tariff information No charge points found. Select the bank account to be reimbursed. Bank accounts can be created in the ‘bank accounts’ page. Are you a lease car driver? Yes No In that case, you must add your MultiTankcard, Travelcard or Xximo charge card. If you did not receive it yet, please contact your lease company. Ok Authorize charge card Your configuration has been saved. An error has occurred in saving your new configuration. Please try again. Authorized cards Save configuration Get your charge card Plug your charge cable Swipe your charge card Store your charge card Automatic start & stop Charge card management Please select a reimbursement mode Default charge card Charge card configuration Select a charge card from the list In 'Charge card access' you can enable access of specific charge cards as well as manage their reimbursement configurations and our newest Plug & Charge functionality. Click 'Configure card access' to continue. Charge card access Configure charge card access In order to proceed, please confirm the changes you made by clicking on the save-button on the right bottom of the page first. Re-enter the charge point configuration-page to access the charge card management tool. Request end of Plus subscription Plus subscription Are you sure you want to request the cancellation of your 'Plus' subscription? Information regarding the Plus subscription Are you a lease driver? A Plus subscription has probably been included in your lease contract. Please contact us to connect the subscription to your charge point by calling 088 01 09 500, or send an e-mail to klantenservice@newmotion.com. Yes No Ok Add Charge Point Add Charge Card Add Bank Account Please let us know why you want to cancel your subscription by leaving your comments below This charge point is already connected to another user. It is impossible to connect a charge point to multiple accounts. This charge point is not yet activated Charge point location Charge point location is required Charge point name Edit name Serial number Charge card number Session start Duration Charge point All charge cards Unknown Available Occupied Unavailable Error Charging Charge points Charge cards No charge points found. Would you like to add a charge point? No charge cards found. Would you like to add a charge card? Show all Showing: All charge points kWh used Charge sessions Total time occupied Electricity usage (kWh) Number of charge sessions Update Charge sessions on 3rd party charge points are only updated on a monthly basis Name Charging address Charge point provider Volume Download as Excel Download as PDF Warning! Due to maintenance we are unable to show your current charge details. Please check back later. Please, set location for the following charge points: Apply Cancel Last 7 Days Last 30 Days This Month Last Month Custom Range from to Mon Tue Wed Thu Fri Sat Sun Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec CO₂ savings (kg) CO₂ savings formula CO₂ savings are calculated as following:
  • Fuel mix: 50% gasoline, 50% diesel
  • Usage: 1 kWh = 5 km
  • Average CO₂ emission of diesel: 160 g/km
  • Average CO₂ emission of gasoline: 173 g/km
 Status information Left connector Right connector Occupied by Remote operations actions Reset charge point Stop session Start session When resetting the charge point you will stop all active sessions on the charge point. All vehicles that are connected to the charge point will stop charging. The stopped sessions need to be restarted manually. The reset can take up to 3 minutes. Are you sure that you want to reset the charge point? Reset Cancel When stopping the current session the connected vehicle will stop charging. You will also unlock the cable. Are you sure that you want to stop the current session? Stop Cancel Charge card number Start Cancel Stop Current Session Reset charge point Unknown charge card number Your remote action has been sent. Refresh the status of the charge point to see it in effect (it can take up to a couple of minutes to notice the effect). In case the remote action failed please get in touch with customer service for assistance. There was an error processing the action. Please try again in a few minutes or call customer service to provide assistance. You need a charge card to start a session. Receive e-mail notifications each time an electric vehicle is fully charged but still occupying (one of) your charge points. The notification can be used to inform EV owners that they are currently occupying a charge point without actively charging. e-mail notifications Enter a valid e-mail address Please enter a valid email address Disable Enable Error enabling e-mail notifications Error disabling e-mail notifications Error retrieving email notification settings E-mail address that the notifications will be sent to Notification configuration Charge point operator Start Time End Time Electricity usage (Wh) Charge card number Serial number Session ID Page of NewMotion, Keizersgracht 452, 1016 GD Amsterdam, Tel: +31(0)88 010 9500, E-mail: klantenservice@newmotion.com, KvK: 32158064, BTW: NL821197782B01 Name Charge card number(s) Activity for Grand total Subtotal NewMotion charge point usage NewMotion charge card usage Connector status Block the user by entering the user's email address below. Edit user profile Activate Disable All Disabled Active Pending New Pending since Name E-mail Phone Edit Delete Please increase the size of your browser window to use Admin functionality The e-mail has been updated successfully The e-mail has been updated successfully. However, since no contact with that number exists in Salesforce, the e-mail has been updated only on myNewMotion The e-mail has been updated successfully. However, there was an error trying to update the account on Salesforce, so the e-mail has been updated only on myNewMotion Unfortunately there was an error updating the e-mail E-mail already registered E-mail is required Please insert a valid e-mail address Send "Account updated" Login Address Admin Registered Confirm Charge card does not exist Charge point does not exist Add new charge card Add new charge point Charge card number Charge point serial number Confirmed Yes No Delete Username already exists E-mail address already exists Account name already exists Account number already in use Charge card number already exists Charge point serial number already exists This field is required Invalid password Maximum value is Sorry, but... E-mail address is already registered Login to your account to activate your existing cards or add a new card Card number is already activated Login below to manage your cards or contact support at care@newmotion.com Activate your NewMotion charge card By activating a card you will have the option to charge on public charge points and manage your charge data through my.newmotion.com. Already have an account? Please login Don't have a charge card? Request one! Check Enter your details To get started you'll need to provide us with some details Activate card To activate this card you'll need to add some payment details and choose your subscriptions When you do not enter payment details for this card, you can only use your card on your own charge points. Charging on public charge points is disabled. Charge sessions will be paid from the following bank account Use my standard address Postal code and city Additional subscriptions Congratulations! We've sent an e-mail with login details to %s Your charge card is now active and can be used on all public charge points within 24 hours.You can see your charging sessions online on Sorry, but you can only add NewMotion charge cards You should agree with general terms and conditions You should select one of the payment methods You cannot activate Lolo Smart Cards anymore, please send an e-mail to klantenservice@newmotion.com Where do you want to use your charge card? I want to use the charge card only on my own charge point I want to charge on public charge points as well The car you selected is able to use fast charging facilities. We pre selected this option for you. If you don't want to use fast charging, please uncheck this checkbox. Please click here to find out more about fast charging. The car you selected is not able to use fast charging facilities. We deselected this option for you. If you want to be able to use fast charging for other cars, please check this checkbox. Please click here to find out more about fast charging. Using fast charging you can charge your battery up to 80% in a short amount of time. Click here to find out if the car of your choice is able to use fast charging facilities. Request the NewMotion charge card Fill in your details and we will send you an activated charge card within 2 business days. We will send you an activated charge card within 2 business days. Minimum %d characters required Maximum %d characters allowed E-mail address is required. Example: email@example.com Invalid phone number. Example: +31 123456789 Invalid value This field is required Values are not equal Value is not one of the available Value is not of a valid format Minimum value is Maximum value is Invalid IBAN. Example: NL08INGB0000000555 Invalid ZIP code Invalid BIC. Example: DEUTDEFF500 The sort code is invalid.The format should be 12-34-56 The bank account number is invalid. The format should be 12345678 Confirmation password doesn't match Invalid date. Example: 24/08/1991 A number is required. Example: 23 Plug into our EV network Sign up to receive your free card to start charging on our EV network Send me a free card View my charge sessions In your dashboard you can view your charge session data and manage your billing settings Go to my dashboard Activate your card Terms & Conditions Login to view and manage your charge activities NewMotion app See in one overview the real-time availability of charge points and information on their charging speed and charging costs. You can set filters for charging speed, session costs and availability. Download the app now. The charge network of NewMotion is a network of charge points and fast chargers for electric vehicles. We facilitate electric mobility through offering effortless access to a wide network, giving you insight into your charging behaviour and making payments simple and easy. Go to current location Search by charge point ID Search by location Start (once) Time (/minute) Volume (/kWh) Monday Tuesday Wednesday Thursday Friday Saturday Sunday Closed This charge point is not (yet) accessible with your NewMotion charge card or app. For more information on accessibility and payment options, see below on this screen or at the charge point location. Available Occupied Unavailable Unknown max. power price per kWh price per minute price per session Pricing details: Access hours: Details: Operator: Serial number: Report an issue https://docs.google.com/forms/d/e/1FAIpQLSfuLPLZa47aHXb5aVtou7TawzjAq3C-PKaU8hfj-by74nW7ug/viewform?entry.1128614834=Pre+fill+serial&entry.1203560552=Pre+fill+address&entry.1001590097&entry.1545995643&entry.1017816440&entry.1618503440&entry.619684703&entry.701341872 Info: Accessibility info: Filter AVAILABILITY Only available charge points POWER By default the map will show all charge points - available, occupied, in error and unknown. Use the toggle to only show available charge points. CONNECTOR TYPE Reset filters (show all) Apply filter Enabling this filter will show you only those charge points on which you can charge using the NewMotion card or NewMotion App. Accessible with a NewMotion card NEW: Map filters Now you can filter the charge points by selecting your connector types and more... Domestic Access with NewMotion card Payment bank accounts The accounts you enter here, can be selected as payment accounts for your NewMotion charge cards. Owners of an MTC combicard, XXImo card or Travelcard can leave this section empty. Refund bank accounts The accounts you enter here, can be selected as refund accounts for guest use on your charge point, or as refund accounts for automatic reimbursement by your employer. Charge sessions payment Select the bank account you would like to use to complete the payments for the charge sessions. Enable for public charging A valid bank account is required to charge on public charge points and use automatic reimbursement Direct debit NewMotion will automatically withdraw the costs for charging with your NewMotion charge card from the selected bank account every month. Charge point serial number Depending on the type of charge point, the serial number will be either on the side or the bottom of the charge point. The serial number consists of 8 digits or a combination of letters and numbers starting with ICU. Publish charge point The location of your charge point can be shown in NewMotion app, my.newmotion.com and on public websites. This way, other electric drivers can easily find your charge point and see whether it is available for charging. Guest use reimbursement If you would like to share your charge point, you can choose to offer free charging or to receive a fee. If you want to receive a fee for guest usage, please fill in the tariff below. Also, fill in the bank account number which NewMotion should use to reimburse you. We will do this on a monthly basis.
Unit
Please note that we use €/kWh, so for example 0,2200. The maximum tariff is 0,2500 including 21% VAT. Electricity tariff We have set up the most common rate (0,15 €/kWh). If you are charged a different rate, you can adjust the amount. You'll find your rate either on your electricity bill or by contacting your energy company. Add other charge cards Are you a lease driver? Enter the number of the charge card that you received from your leasing company here and set it to “automatic reimbursement”. Are you not a lease driver, but do you use your car for business? Enter the number of the charge card connected to a corporate account here and set it to “automatic reimbursement”. Are you using your electric car privately? Enter the number of your charge card here and set it to “no reimbursement”. Development Currently we're working on expanding the range of charge points and charge cards supporting this additional service. Charging started You will receive a notification when the charge session has started Cable disconnected You will receive a notification when the charge cable disconnected unexpectedly Please select at least one notification type to enable it Paid guest usage To enable Paid guest usage you need to supply the location of the charge point. To do so, double click on the map on the right to drop a marker. Drag the marker to the exact location of the charge point. Location of the charge point When someone charges at your charge point, this is the location they will find on their charge card usage bill. Furthermore, when you decide to publish your charge point location we'll publish this location to NewMotion app, my.newmotion.com and public maps of charge points.

Double-click on the map to drop the marker. Help pages What is my.newmotion.com? my.newmotion.com allows you to view your charge point and/or charge card statistics. Usage of your charge cards and charge points, electricity use and the duration of charge sessions - it's all here! You can share your charge point(s), with friends and family - or simply with everyone. You can manage charge cards, charge points, bank accounts and change your payment and refund settings. Welcome to the charge network of NewMotion You can register a new account by pressing the button "Register", or just log into your existing account with your username or e-mail address and password. Shows the charge points and charge cards you own. The 'edit' icon allows you to rename a charge point so that it is easier for you to identify them when you have multiple charge points. The status of your charge point is displayed in multi-color icons. Charge points and charge cards are managed in the settings page. After submitting the charge point(s) and charge card(s), an administrator will review them within 24 hours and make the required changes to your account. Don't have a charge point or charge card yet? More about the NewMotion charge points More about the charge card Charge sessions This part displays the result from the selection of charge points or charge cards in the table on the left. Note that "Duration" of the session is the total amount of time that your electric car was connected to the charge points, not necessarily the time spent charging. Detailed information and excel download Quick summary of all charge points / charge cards or those you currently have selected: electricity used, number of charge sessions and the total time of charge point occupation. The "Show all" button clears any selection you might have made. With the "Download Excel" button you can download a report for the selected charge point or charge card over a selected time period as an excel document. Time span selection Select the start and end date to select a period of time for which you would like to see your charge sessions. This selection applies to everything on the dashboard. The period is the last month by default. The description below provides a general overview of the help pages. To get more information about specific fields in the settings pages, simply move your mouse over the 'i' buttons next to the respective fields. The 'i' buttons give a more elaborate explanation. Here you can manage your personal details. You can also set a new password or change your interface language. Your bank accounts are managed here. Please note that there are two types of accounts: payment and refund. A payment account is related to your charge cards: your charge sessions are billed and direct debit takes place once a month. Refund accounts can be connected to your charge points in the charge points page. If you want to be compensated for guest use, you will be reimbursed to the refund account of your choice. Enter your charge card number and related account number. The type will be automatically detected by the system. Payment can be done by a payment bank account you specify, or by Multi Tank Card, XXImo or Travelcard.

To add a charge point, click on the button 'New charge point' and fill in the serial number. Follow the steps as described in the process to set up your charge point according to your situation and needs.

Please note: The serial number consists of 8 digits or a combination of letters and numbers. Depending on the type of charge point, the serial number can be found either on the side or on the bottom of the charge point.

 Click on the button to purchase or extend the Plus subscription. Fill in your details to take advantage of all the benefits of an online charge point. Your Plus subscription is ending soon. Click here to purchase or extend the Plus subscription for this charge point. Fill in your payment account details Payment account for your Plus subscription Select the bank account for your Plus subscription payment. Confirm Please choose a bank account Congratulations, you have successfully purchased your Plus subscription! Please check or update your charge point settings below. Happy charging! Do you want to continue using all the advantages of an online charge point? Click on the button to purchase or extend the Plus subscription for your charge point(s). Go to the Plus subscription page Dear Customer, There is currently a vehicle that is done charging but still plugged in and hence occupying the charge point. Contact the owner to move the vehicle in order to free up the charge point for another driver to use. CHARGE POINT: Charge point serial number: Charge point status: Time of status change: Occupied by a vehicle that is not charging OCCUPIED BY: Charge card serial number: Kind regards, NewMotion You are receiving this message because you are signed up for charge point status notifications. In order to stop receiving messages like this go to your my.newmotion.com dashboard and click the envelope icon in the charge points table. If you have problems accessing your my.newmotion.com account or somebody else signed you up call us on +442038681036 You don’t have a registered charge point. If you installed a NewMotion charge point, you can add it here. Sorry, there was an error loading your charge point. Please try again. Is required Must be a valid postal code Edit Next Save & Continue Optional Yes No The value must be between {min} and {max} Cancel Must be a valid email address Must be a valid IBAN Must be a valid bank account The sort code is invalid. The format should be 12-34-56 Must be a valid BIC code By accepting this form, you authorise {name} (SEPA Creditor ID: {sepaId}) to send recurrent collection instructions to your bank to debit your account and you authorise your bank to debit your account on a recurrent basis in accordance with the instructions from {name}. Not applicable Beta Charge point configuration beta We are currently improving the charge point registration and configuration screens. Our goal is to make it easier for you to use the NewMotion products. If you experience any issues or would like to provide us a suggestion, please send an email to betafeedback@newmotion.com If you are unable to achieve what you want to do, you can revert to the previous charge point configuration screens by going here or by clicking the button below. Revert to the previous configuration Charge card name Charge card number Card provider No name applied e.g. 01001234 e.g. my home charge point Select your country Company name (optional) e.g. J. Smith name@example.com e.g. 101 Mainstreet e.g. Mainstreet e.g. 101 A Billing Address e.g. AB1 2CD e.g. London e.g. My personal account e.g. 12345678 e.g. 12-34-56 e.g. GB12ABCD12345678901234 e.g ABCDEF3G e.g. J. Smith Charge Point serial number Charge Point serial number To register your charge point, enter the charge point serial number. Where can I find the charge point serial number? To register your charge point, enter the charge point serial number. This enables us to identify your model. You can find your serial number on your invoice or on the right side of the charge point. Please provide a valid serial number. If this message persists contact Customer Support at +44 203 868 1036 Your charge point is {chargePointName} the Home model (1 phase) the Home model (3 phase) the Home Advanced model (3 phase) the Lolo 1 model the Lolo 2 model the Business model the ICU EVE model the Tulip model the Compact model the Tube model an unknown model a 3rd party model The charge point serial number is connected to a subscription. Please validate the information below. If the information below is incorrect, please contact Customer Support at support@newmotion.com. Your charge point is connected to a subscription, see the details below. If you don't recognise this subscription, contact customer support at +44 203 868 1036. Subscription Subscription plan {currency} {amount} a month Prepaid period Subscription start date Subscription is prepaid until Subscription is prepaid until it expires on Subscription is canceled on months Continue Charge point model Subscription type There seems to be something wrong with your bank account. Please correct the information below. Your bank account does not allow direct debit. Please allow direct debit by ticking the checkbox. None International United Kingdom Select this option if your charge point is located anywhere in the world, with the exception of the United Kingdom. Select this option if your charge point is located in the United Kingdom. Charge point location Please select the location of your charge point: This charge point is located in the United Kingdom Charge point name and address Charge point name Country Quick access Other countries Streetname House Number and addition Town or City Postal code Address Street name House number We could not find the address you specified, please enter it manually. Charge point location Enter an address, location or venue Clear address Change address Something went wrong while registering your charge point. Please try again or contact customer support at +44 203 868 1036. Our apologies, you cannot register your charge point because we don't support your country. Please contact customer support at +44 203 868 1036. Your chargepoint is registered. Your chargepoint is not registered. Subscription Sign up to gain all benefits from your charge point! What does your subscription contain? Only

{currency} {amount}

a month Real-time insight in your charging behavior, such as kWh usage, energy costs and CO2-savings. Automatic reimbursement of your energy costs by your employer, leasing company or own business. Once the account is set up, there is nothing more to worry about. Option to get reimbursed for energy costs used by guests. Allow specific charge cards to have access on your charge point and set reimbursement options for each charge card. Cancel any time you want. Sign me up! No, I don't want additional features Are you a lease driver? If your charge point is provided by your lease company or employer, the subscription is automatically included. At the moment, you don’t have a subscription connected to your charge point. Please contact customer support at +44 203 868 1036 No subscription Subscription type Subscription price No subscription or coupon can be found. Please contact customer support at +44 203 868 1036. Your charge point is connected to a subscription, see the details below. If you don't recognise this subscription, contact customer support at +44 203 868 1036. Are you sure you do not want to subscribe?

You are not able to gain all benefits of your charge point, such as real-time insight in your charging behavior and automatic reimbursement.

You can always sign up for a subscription later if you are interested and cancel any time.

 Continue without subscription Add the payment account for this subscription. Our apologies, your charge point does not have a subscription. Your charge point is registered but unfortunately you don't have access to additional features. Please contact Customer Care at +44 203 868 1036 to help you get a subscription. The charge point model is from a 3rd party, but you can proceed with the registration. If you run into issues, please contact customer support at +44 203 868 1036. There is a problem activating your subscription. Please reload the page and retry or call +44 203 868 1036. Close Unsubscribe Current subscription Upcoming subscription Renew subscription Change payment account Your subscription will end on {expiryDate}. From that point you will lose functionality, like insights and the ability to set reimbursement of charging costs. Your upcoming subscription will start on {upcomingDate}. You have cancelled your subscription on {cancellationDate} Are you sure you want to unsubscribe? If you unsubscribe, certain charge point functionalities will no longer be accessible.
  • Is your employer reimbursing your charging at home? After unsubscribing, this will no longer be possible.
  • Services such as insights via your personalised dashboard and remote charge point control will no longer be available.
  • If you currently have a prepaid subscription, your subscription will be valid till the date that prepaid period expires.
  • When you cancel your subscription, you will be billed one last time by the end of the monthly billing run (this usually falls around the 15th of every month)
Are you sure you want to unsubscribe? Set your electricity tariff for paying back charging costs

Set your electricity tariff so that we know how much you will get payed back.

You can find your tariff on your contract with your electricity provider. Otherwise contact your electricity provider.

If your tariff has a different day or night tariff please enter the avarage.

 Your electricity tariff: Guest usage Disabled Free for guests Paid by guests This charge point is private and the ability to charge as a guest will not be possible. This charge point will be publicly accessible by guests free of charge. This charge point will be accessible by guests for a fee. Publish on the map The location of your charge point can be shown in the NewMotion app, my.newmotion.com and on public websites. This way, other electric drivers can easily find your charge point and see whether it is available for charging. Set the charge point price: Guest usage Publish on map Charge point price Disabled Free Paid Please confirm the charge point location on the map This allows EV drivers to find your charge point. Drag and drop the marker or select the right position, if needed. We could not confirm your location based on the address. Please define your charge point location and drag and drop the pin on the map. Search for an address or venue... It will take a few minutes to apply changes to charge point tariffs. Who pays for charging at home? Optional Your employer, your lease company or own company pays for the electricity costs for charging

Get automatically reimbursed by your lease company, employer or own company for charging your vehicle at this charge point.

Once automatic reimbursement is set the electricity costs for charging will be paid back.

 Find out more about reimbursement https://newmotion.com/en_GB/products/services-for-business/automatic-reimbursement The exact arrangement of payment can differ per employer. Check with your employer for details. You pay for the electricity costs for charging You do not wish to set up automatic reimbursement and you will pay for electricity costs for charging vehicles at this charge point. To set-up reimbursement, you can connect the charge card you use for business. All sessions executed on this charge point will be tracked through this charge card. Existing charge card Select one of your existing charge cards to reimburse your charge sessions. Add a new charge card You received a charge card and you want to add it to your account and charge point. Enter a card number I don't want to connect a charge card Select this option if you don't have or want to connect a charge card. Access to more than 30,000 public charge points across Europe with a Charge card Interested in a NewMotion charge card? Request a charge card Back Skip reimbursement Reimbursement A subscription is required to reimburse your charge session costs. Adding a charge card The card you selected does not support reimbursement at this time. Please select a lease card or add this card under the Charge Cards menu option and connect a bank account. Please contact customer support at +44 203 868 1036 if you need help.

Are you sure you don’t want to add a card? If your lease company, your employer or your own company provides your charge point, you will probably have (or will receive) a charge card that you can use for business purposes.

If you are not sure, please check with your employer or lease company.

If this does not apply to you, you can continue registering your charge point without connecting a charge card.

 Continue Cancel Continue & close Connect your charge card You can connect a charge card to your charge point. All sessions executed on this charge point will be registered on this charge card. Select one of your existing cards. Currently it is not possible to continue without a charge card. You can request one by pressing the link below. By selecting a card, you will use the payment account from this charge card. This can be useful for reimbursing your charging costs for charging on public charge points as well as this charge point. Request a Card Add the bank account that will pay for charging costs Please add a bank account that will pay for the charging costs for this charge point. By adding a bank account below it will be connected with the charge card selected above. If you use this card for public charging the account will pay for those charging sessions too. https://newmotion.com/en_GB/products/charge-card Authorize charge card Grant access to charge cards Your configuration has been saved. Connect charge cards to your charge point Save configuration Swipe your charge card Store your charge card Automatic start & stop Charge card management Please select a reimbursement mode Default charge card Charge card configuration Select a charge card from the list You can add a charge card and grant access to this charge point. You can manage reimbursement options for added cards to the right. In 'Charge card access' you can enable access of specific charge cards as well as manage their reimbursement configurations and our newest Plug & Charge functionality. Click 'Configure card access' to continue. Charge card access Configure charge card access In order to proceed, please confirm the changes you made by clicking on the save-button on the right bottom of the page first. Re-enter the charge point configuration-page to access the charge card management tool. Charge card access Charge Card Access Electricity cost Reimburse electricity costs No reimbursement Charge card number Charge card Reimburse electricity costs on this charge point Add Help for setting reimbursement If you need help setting up reimbursement, you can use the below situations for reference.
  • Are you using your charge point privately? Add your own charge card in the "Charge Cards" menu option, if you didn't do that yet. Leave the setting for this card to “No reimbursement” for this charge point.
  • Are you a lease driver and are you using your charge point privately? Add the charge card that you received from your lease company to the "Charge Cards" menu option, Set the setting for this card to “Reimburse electricity costs”.
  • Are you not a lease driver, but do you use your electric vehicle for business? Add the charge card for business in the "Charge Cards" menu option, if you didn't do that yet. Set the setting for this card to “Reimburse electricity costs”.
  • Is the charge point used by a select group of EV drivers? Add the charge cards you want to grant access to this charge point in the field below and set the reimbursement options for each card accordingly.
 You don't have any charge cards. If you have one you can add it under "Charge Cards" Menu option. You can also add cards you don't own by entering them below. You don't have any charge cards. You don't have any charge cards. If you have one you can add it under "Charge Cards" Menu option. Configure your electricity tariff for automatic reimbursement. Currently it is {tariff} per kWh incl. VAT. Configure your electricity tariff for automatic reimbursement. I confirm to have entered the correct tariff information Default card number Card provider Reimbursement type Card Provider Automatic reimbursement Authorised cards Access by swiping your charge card Start and stop charge sessions by swiping a charge card along the card reader. You can configure one or more charge cards that have access to your charge point and set reimbursement options for each. You or other EV drivers can also use the NewMotion app to start and stop sessions. Plug & Charge Plug & Charge enables you to start a charge session without the use of a charge card, solely by plugging in your charge cable. We advise you to only use this function if you can control the access to your charge point. Sorry, there's a problem with your charge point configuration. The bank account that pays for electricity costs Reimbursement account for charging costs Reimbursement account for charging costs Configure the bank account where the electricity costs for charging will be payed back to. New bank account Bank account Payment account Account holder Reimbursement account Billing address Country Description I agree to pre authorised direct debit Account number Sort Code IBAN BIC Need help finding your BIC number? Use the link below. Find your BIC number here https://www.ibancalculator.com/ Holder Your IBAN of your bank account is needed to make sure your payments and reimbursements are processed correctly. The IBAN can be found by using the service below. Find your IBAN here Company (optional) Attention of (optional) Billing e-mail Billing address Street name House number Postal code City No refund account defined No Yes Reimburse your charging costs Electricity cost {tariff} per kWh incl. VAT You didn't enable reimbursement of electricity costs, you can skip this step. Please review and confirm the above configuration. Confirm & Save Confirm & Save Something went wrong while saving, please try again. If the problem persists contact Customer Support at support@newmotion.com. The configuration has been saved!
Go back to the charge point overview Please change your bank account information to a bank account number plus sort code. This makes sure payments will be processed correctly. You didn't make any changes to the charge point configuration yet. Make a change first and then press Save and Confirm to apply. Charge point registration

Unfortunately, registration of your Home charge point is not possible yet.

We are working hard to make this happen as soon as possible.

We apologize for the inconvenience. We will inform you when registration is enabled.

If you have any questions you can call us on +31 88 01 09 500.

 Close Need help? We’re here, ready to talk. Dear ${lastName}, Kind regards,
NewMotion Welcome to myNewMotion! Your account has been created. Welcome to myNewMotion! Welcome to myNewMotion! Your account has been created. Activate your account Thank you for joining myNewMotion! Your account has been confirmed. Thank you for joining myNewMotion! Thank you for joining myNewMotion! Your account has been confirmed.

From now on, you can set, view and change the following:
  • Charge point usage;
  • Charge card usage;
  • Payment settings for you charge cards;
  • Refund settings for your charge points, e.g. guest use settings or reimbursement settings to be reimbursed by your employer, lease company or business bank account.
 Reset your myNewMotion password Please click on the link below to reset your password. Reset your myNewMotion password <%@ val resetLink: String %> <% val baseUrl = com.thenewmotion.lovetoload.baseUrl %> Oops! It seems you have forgotten your password for ${baseUrl}. Please click on the link below to reset your password: Reset your password Please note that the link will expire in 3 hours. If you did not request to reset your password you can ignore this e-mail. Your myNewMotion account has been updated. Your charge point(s) or charge card(s) have been updated. Your myNewMotion account has been updated <% val baseUrl = com.thenewmotion.lovetoload.baseUrl %>

Your myNewMotion account has been updated. Your charge points or charge cards have been updated.

Please login on myNewMotion with your username or email to see your updated account.

 go to myNewMotion You have added a bank account to myNewMotion You have added a bank account to myNewMotion <%@ val date: String %> <%@ val account: String %> <%@ val payment: Boolean %>

On ${date}, you added a bank account ending in **** **** ${account} to your myNewMotion profile.

#if (payment) You have received this e-mail notification because this account can be used for direct debit. #else You have received this e-mail notification because this account can be used for reimbursement. #end

You have removed a bank account from myNewMotion You have removed a bank account from myNewMotion <%@ val date: String %> <%@ val account: String %> <%@ val payment: Boolean %>

On ${date}, you removed a bank account ending in **** **** ${account} from your myNewMotion profile.

#if (payment) You have received this e-mail notification because this account can be used for direct debit. #else You have received this e-mail notification because this account can be used for reimbursement. #end

Confirm your myNewMotion e-mail address Confirm your email address by clicking the following link Confirm your myNewMotion e-mail address <%@ val confirmationLink: String %> <% val baseUrl = com.thenewmotion.lovetoload.baseUrl %>

Please confirm that you want to use this email address for your myNewMotion account by clicking the following link:

Confirm your email address Thank you for adding a charge card! Your charge card is now active and can be used on all public chargepoints within 24 hours. Thank you for adding a charge card!

Thank you for adding a charge card to myNewMotion. Your charge card is now active and can be used on all public chargepoints within 24 hours.

Register your NewMotion charge point You will receive your recently purchased NewMotion charge point soon. Register your NewMotion charge point

You will receive your recently purchased NewMotion charge point soon.

To make full use of your new smart charge point and to start charging, you will need to register your charge point on myNewMotion. All you need is the serial number, which can be found on the charge point.

Register in a few simple steps by clicking the button below.

 Register your charge point

You are steps away from plugging into the NewMotion charge network, and becoming part of the NewMotion community and family. It’s people like you who are contributing to a cleaner generation and protecting our planet by driving electric - and we thank you for that.

 Register your NewMotion charge point You will receive your recently purchased NewMotion charge point soon. Register your NewMotion charge point

You will receive your recently purchased NewMotion charge point soon.

To make full use of your new smart charge point and to start charging, you will need to register your charge point on myNewMotion. All you need is the serial number, which can be found on the charge point.

Register in a few simple steps by clicking the button below.

 Register your charge point

You are steps away from plugging into the NewMotion charge network, and becoming part of the NewMotion community and family. It’s people like you who are contributing to a cleaner generation and protecting our planet by driving electric - and we thank you for that.

 Register your NewMotion charge point You will receive your recently purchased NewMotion charge point soon. Register your NewMotion charge point

According to our information, you recently received your NewMotion charge point.

To make full use of your new smart charge point and to start charging, you will need to register your charge point on myNewMotion. All you need is the serial number, which can be found on the charge point.

Register in a few simple steps by clicking the button below.

 Register your charge point

You are steps away from plugging into the NewMotion charge network, and becoming part of the NewMotion community and family. It’s people like you who are contributing to a cleaner generation and protecting our planet by driving electric - and we thank you for that.

 Currently it is You can set a new price from Your personal settings are not accessible at the moment it will be activated/canceled on saving the screen Thanks for creating an account. We have sent you an email with further instructions on how to activate your account. Please, check your mailbox. This is the dashboard of Newsletter Want to stay on top of all news concerning EV driving and NewMotion? Electricity usage (kWh) & Number of charge sessions System update Because we are always looking for ways to improve our services, we have updated our system since the last time you logged in to your account. Therefore, we would like to ask you if you would please check if the right charge points and charge passes are shown in your my.thenewmotion account. If these are not correct, please contact us via 088 01 09 500 or via klantensevice@thenewmotion.com. Charge card activated Thank you! Your charge card is activated and can now be used at your own chargepoint and most public charge points. Don't forget to download the NewMotion app to find charge points on the go! * For some public charge point providers it can take up to 24 hours to process your charge card. Close Your subscription payment account If you are using an MTC combicard, XXImo card or Travelcard the payment bank account is already setup for you and therefore will not be visible here. Postal code Number Street name Your Plus subscription is prepaid! This charge point is already connected to your account. View Dashboard finished will finish prepaid until End of Plus subscription has been requested. Please save the page to confirm. We've failed to activate your profile. Try again later. Charging speed regulation Activation link has expired. Unfortunately, the requested link has expired.
We have sent you an email with further instructions on how to activate your account. Please, check your mailbox. I agree to the charge card terms & conditions You must agree to the terms & conditions