NOTE: This service will be terminated by 14/02/2017. You can receive the same notifications via the NewMotion app: open the app, log in and select the relevant notifications in “settings”.
Don’t have the app yet? Download for free via Google Play or the App Store.
NewMotion notifications will keep you informed of important updates by text message. For example you will receive a text message when your car is fully charged or your charging cable has been removed from the car. Notifications are temporary free of charge! Receive notifications for this charge card I agree with direct debit for my notification subscription (starting June 2014) I agree with direct debit for my charge card usage Share my charge point Publish my charge point Select your card Select bank account Select or configure a bank account Serial number Name I want to be reimbursed for the electricity costs on this charge point Automatic reimbursement Refund account to be used: I understand that I will only get reimbursed for my actual electricity costs and therefore declare that I have specified these correctly. Guest use Free Paid Add Done Add Charge Point For example: Charge point Stanley Road Are you sure you want to delete this charge point? Add Charge Point Configuration €/kWh incl. VAT /kWh incl. VAT Or other card number Refund account Public sharing Publish on map Your electricity tariff Automatic reimbursement Installation Address own cards other cards Only NewMotion charge cards and combicards from MTC, XXimo and Travelcard are supported to add as a free charge card or automatic reimbursed card. Automatic reimbursement is only available for card with payment details The charge card is blocked Automatic reimbursement is not possible with lolo smart cards, you can use a New Motion card for this. A lolo smart card can only be used on charge points you own Card without payment details can not be used as reimbursement It appears your charge point is located in the United Kingdom. Please go back to the first step and select United Kingdom as your charge point location Subscription Plus Home Standard Home Standard Save Edit charge point Important information about Plug & Charge Plug & Charge enables you to start a charge session without the use of a charge card, solely by plugging in your charge cable. In order to use Plug & Charge you need to select a charge card that, from then on, will be used to register the charge sessions started on your charge point. In order to use Plug & Charge you need to select a charge card that, from then on, will be used to register the charge sessions started on your charge point. Charge card for registering charge sessions We advise you to only use this function if you can control the access to your charge point. Are you sure you want to set up Plug & Charge? Please select a Plug & Charge card. Please select the correct reimbursement option for your Plug & Charge card. Start/stop charge sessions: Swiping your charge card Plug & Charge Plug & Charge enables you to start a charge session without the use of a charge card, solely by plugging in your charge cable. Reimbursement No reimbursement Change charge card reimbursement settings By setting this card to no-reimbursement you will not be reimbursed for the charging sessions done with this card on your charge point. In order to set up reimbursement you should probably use your MultiTankCard, TravelCard or Xximo card. Please contact our customer care for more information by calling 0880109500. Please choose reimbursement (if you have a MultiTankCard, TravelCard or Xximo charge card) or no reimbursement (for the NewMotion charge card). Ok The Plus subscription allows you to benefit from all the advantages your intelligent charge point has to offer, such asTo add a charge point, press on the button 'New charge point' and fill in the serial number. Follow the steps as described in the process to set up your charge point according to your situation and needs.
Please note: The serial number consists of 8 digits or a combination of letters and numbers. Depending on the type of charge point, the serial number can be found either on the side or on the bottom of the charge point.
Press on the button to purchase or extend the Plus subscription. Fill in your details to take advantage of all the benefits of an online charge point. Your Plus subscription is ending soon. Press here to purchase or extend the Plus subscription for this charge point. Fill in your payment account details Payment account for your Plus subscription Select the bank account for your Plus subscription payment. Confirm Please choose a bank account Congratulations, you have successfully purchased your Plus subscription! Please check or update your charge point settings below. Happy charging! Do you want to continue using all the advantages of an online charge point? Press on the button to purchase or extend the Plus subscription for your charge point(s). Go to the Plus subscription page Dear Customer, There is currently a vehicle that is done charging but still plugged in and hence occupying the charge point. Contact the owner to move the vehicle in order to free up the charge point for another driver to use. CHARGE POINT: Charge point serial number: Charge point status: Time of status change: Occupied by a vehicle that is not charging OCCUPIED BY: Charge card serial number: Kind regards, NewMotion You are receiving this message because you are signed up for charge point status notifications. In order to stop receiving messages like this go to your my.newmotion.com dashboard and press the e-mail notifications toggle. If you have problems accessing your my.newmotion.com account or somebody else signed you up call us on +442038681036 You don’t have a registered charge point. If you installed a NewMotion charge point, you can add it here. Sorry, there was an error loading your charge point. Please try again. Is required Must be a valid postal code Edit Next Save & Continue Optional Yes No The value must be between {min} and {max} Cancel Must be a valid email address Must be a valid IBAN Must be a valid bank account The sort code is invalid. The format should be 12-34-56 Must be a valid BIC code By accepting this form, you authorise {name} (SEPA Creditor ID: {sepaId}) to send recurrent collection instructions to your bank to debit your account and you authorise your bank to debit your account on a recurrent basis in accordance with the instructions from {name}. Not applicable Beta Charge point configuration beta We are currently improving the charge point registration and configuration screens. Our goal is to make it easier for you to use the NewMotion products. If you experience any issues or would like to provide us a suggestion, please send an email to betafeedback@newmotion.com If you are unable to achieve what you want to do, you can revert to the previous charge point configuration screens by going here or by pressing the button below. Revert to the previous configuration Charge card name Charge card number Card provider No name applied e.g. 01001234 e.g. my home charge point Select your country Company name (optional) e.g. J. Smith name@example.com e.g. 101 Mainstreet e.g. Mainstreet e.g. 101 A Billing Address e.g. AB1 2CD e.g. London e.g. My personal account e.g. 12345678 e.g. 12-34-56 e.g. GB12 ABCD 1234 5678 9012 34 e.g ABCDEF3G e.g. J. Smith Charge Point serial number Charge Point serial number To register your charge point, enter the charge point serial number. Where can I find the charge point serial number? To register your charge point, enter the charge point serial number. This enables us to identify your model. You can find your serial number on your invoice or on the right side of the charge point. Please provide a valid serial number. If this message persists contact Customer Support at +44 203 868 1036 Your charge point is {chargePointName} the Home model (1 phase) the Home model (3 phase) the Home Advanced model (3 phase) the Lolo 1 model the Lolo 2 model the Business model the ICU EVE model the Tulip model the Compact model the Tube model an unknown model This charge point is already registered This charge point is already registered in your or in another account. If you want to register this charge point, please contact Customer Support at +44 203 868 1036. a 3rd party model The charge point serial number is connected to a subscription. Please validate the information below. If the information below is incorrect, please contact Customer Support at support@newmotion.com. Your charge point is connected to a subscription, see the details below. If you don't recognise this subscription, contact customer support at +44 203 868 1036. Subscription Subscription plan {currency} {amount} a month Prepaid period Subscription start date Subscription is prepaid until Subscription is prepaid until it expires on Subscription is canceled on months Continue Charge point model Subscription type There seems to be something wrong with your bank account. Please correct the information below. Your bank account does not allow direct debit. Please allow direct debit by ticking the checkbox. None Plus Carefree Charging Corporate Dynamic Load Balancing Home Dynamic Load Balancing Corporate Utrecht PitPoint Home Standard Home Fast Home Standard Carefree Charging Home Fast Carefree Charging International United Kingdom Select this option if your charge point is located anywhere in the world, with the exception of the United Kingdom. Select this option if your charge point is located in the United Kingdom. Charge point location Please select the location of your charge point: This charge point is located in the United Kingdom Charge point name and address Charge point name Country Quick access Other countries Streetname House Number and addition Town or City Postal code Address Street name House number We could not find the address you specified, please enter it manually. Charge point address Enter an address, location or venue Clear address Change address Something went wrong while registering your charge point. Please try again or contact customer support at +44 203 868 1036. Our apologies, you cannot register your charge point because we don't support your country. Please contact customer support at +44 203 868 1036. Your chargepoint is registered. Your chargepoint is not registered. Subscription Sign up to gain all benefits from your charge point! What does your subscription contain? Only{currency} {amount}
a month Real-time insight in your charging behavior, such as kWh usage, energy costs and CO2-savings. Automatic reimbursement of your energy costs by your employer, leasing company or own business. Once the account is set up, there is nothing more to worry about. Option to get reimbursed for energy costs used by guests. Allow specific charge cards to have access on your charge point and set reimbursement options for each charge card. Cancel any time you want. Sign me up! No, I don't want additional features Are you a lease driver? If your charge point is provided by your lease company or employer, the subscription is automatically included. At the moment, you don’t have a subscription connected to your charge point. Please contact customer support at +44 203 868 1036 No subscription Subscription type Subscription price No subscription or coupon can be found. Please contact customer support at +44 203 868 1036. Your charge point is connected to a subscription, see the details below. If you don't recognise this subscription, contact customer support at +44 203 868 1036. Are you sure you do not want to subscribe?You are not able to gain all benefits of your charge point, such as real-time insight in your charging behavior and automatic reimbursement.
You can always sign up for a subscription later if you are interested and cancel any time.
Continue without subscription Add the payment account for this subscription. Our apologies, your charge point does not have a subscription. Your charge point is registered but unfortunately you don't have access to additional features. Please contact Customer Care at +44 203 868 1036 to help you get a subscription. The charge point model is from a 3rd party, but you can proceed with the registration. If you run into issues, please contact customer support at +44 203 868 1036. There is a problem activating your subscription. Please reload the page and retry or call +44 203 868 1036. Close Unsubscribe Current subscription Upcoming subscription Renew subscription Change payment account Your subscription will end on {expiryDate}. From that point you will lose functionality, like insights and the ability to set reimbursement of charging costs. Your upcoming subscription will start on {upcomingDate}. You have cancelled your subscription on {cancellationDate} Are you sure you want to unsubscribe? If you unsubscribe, certain charge point functionalities will no longer be accessible.Set your electricity tariff so that we know how much you will get payed back.
You can find your tariff on your contract with your electricity provider. Otherwise contact your electricity provider.
If your tariff has a different day or night tariff please enter the avarage.
Your electricity tariff: Guest usage Disabled Free for guests Paid by guests This charge point is private and the ability to charge as a guest will not be possible. This charge point will be publicly accessible by guests free of charge. This charge point will be accessible by guests for a fee. Publish on the map The location of your charge point can be shown in the NewMotion app, my.newmotion.com and on public websites. This way, other electric drivers can easily find your charge point and see whether it is available for charging. Set the charge point price: Guest usage Publish on map Charge point price Disabled Free Paid Please confirm the charge point location on the map This allows EV drivers to find your charge point. Drag and drop the marker or select the right position, if needed. We could not confirm your location based on the address. Please define your charge point location and drag and drop the pin on the map. Search for an address or venue... It will take a few minutes to apply changes to charge point tariffs. Who pays for charging at home? Optional Your employer, your lease company or own company pays for the electricity costs for chargingGet automatically reimbursed by your lease company, employer or own company for charging your vehicle at this charge point.
Once automatic reimbursement is set the electricity costs for charging will be paid back.
Find out more about reimbursement https://newmotion.com/en_GB/products/services-for-business/automatic-reimbursement The exact arrangement of payment can differ per employer. Check with your employer for details. You pay for the electricity costs for charging You do not wish to set up automatic reimbursement and you will pay for electricity costs for charging vehicles at this charge point. To set-up reimbursement, you can connect the charge card you use for business. All sessions executed on this charge point will be tracked through this charge card. Existing charge card Select one of your existing charge cards to reimburse your charge sessions. Add a new charge card You received a charge card and you want to add it to your account and charge point. Enter a card number I don't want to connect a charge card Select this option if you don't have or want to connect a charge card. Access to more than 30,000 public charge points across Europe with a Charge card Interested in a NewMotion charge card? Request a charge card Back Skip reimbursement Reimbursement A subscription is required to reimburse your charge session costs. Adding a charge card The card you selected does not support reimbursement at this time. Please select a lease card or add this card under the Charge Cards menu option and connect a bank account. Please contact customer support at +44 203 868 1036 if you need help.Are you sure you don’t want to add a card? If your lease company, your employer or your own company provides your charge point, you will probably have (or will receive) a charge card that you can use for business purposes.
If you are not sure, please check with your employer or lease company.
If this does not apply to you, you can continue registering your charge point without connecting a charge card.
Continue Cancel Continue & close Connect your charge card You can connect a charge card to your charge point. All sessions executed on this charge point will be registered on this charge card. Select one of your existing cards. Currently it is not possible to continue without a charge card. You can request one by pressing the link below. By selecting a card, you will use the payment account from this charge card. This can be useful for reimbursing your charging costs for charging on public charge points as well as this charge point. Request a Card Add the bank account that will pay for charging costs Please add a bank account that will pay for the charging costs for this charge point. By adding a bank account below it will be connected with the charge card selected above. If you use this card for public charging the account will pay for those charging sessions too. https://newmotion.com/en_GB/products/charge-card Authorize charge card Grant access to charge cards Your configuration has been saved. Connect charge cards to your charge point Save configuration Swipe your charge card Store your charge card Automatic start & stop Charge card management Please select a reimbursement mode Default charge card Charge card configuration Select a charge card from the list You can add a charge card and grant access to this charge point. You can manage reimbursement options for added cards to the right. In 'Charge card access' you can enable access of specific charge cards as well as manage their reimbursement configurations and our newest Plug & Charge functionality. Press 'Configure card access' to continue. Charge card access Configure charge card access In order to proceed, please confirm the changes you made by pressing on the "save" button on the right bottom of the page first. Re-enter the charge point configuration-page to access the charge card management tool. Charge card access Charge Card Access Electricity cost Reimburse electricity costs No reimbursement Restore Remove Charge card number Charge card Reimburse electricity costs on this charge point Add Help for setting reimbursement If you need help setting up reimbursement, you can use the below situations for reference.Unfortunately, registration of your Home charge point is not possible yet.
We are working hard to make this happen as soon as possible.
We apologize for the inconvenience. We will inform you when registration is enabled.
If you have any questions you can call us on +31 88 01 09 500.
Close Add Add vehicle Cancel Edit Edition Make and Model {editions} editions Name your car Vehicles Save Search vehicle Select a vehicle Select an edition Vehicle name Yes, delete Vehicle successfully saved We could not save your vehicle Vehicle successfully added We could not add your vehicle Vehicle succesfully removed We could not remove your vehicle You don't have any vehicles yet Account Settings & Billing information Add Billing & Payment Method Billing address Something went wrong while adding your payment method Cancel Add Configuration for Address E-mail address Unknown payment method Account holder name This account does not have any payment details. You will receive an invoice to your billing address. My charge card account There was an error while loading your payment methods. Please try again. You do not have any payment methods. Billing Information Billing account description Payment method Charge cards Add Charge Card Add Charge Card Edit charge card Charge Card details Something went wrong while loading your charge cards. Please try again or contact customer support. You don't have any charge cards. Add a card by pressing "Add charge card" above. Charge card name e.g. my personal card Charge card number AB-CDE-012345-6 Charge card provider Charge card usage Public charging Private charging only Billing Address Bank account details Card details Make a selection Same as my personal details Name account holder e.g. J. Smith Card holder name is required IBAN number e.g. GB12 ABCD 1234 5678 9012 34 Must be a valid IBAN BIC number e.g. ABCDEF3G Must be a valid BIC code Account number e.g. 12345678 Bank account number is required Sort Code e.g. 12-34-56 The sort code is invalid.The format should be 12-34-56 I agree to pre authorised direct debit Agreeing to pre authorised direct debit is required Billing & payment Arranged through charge card provider Payment account Cancel Edit Yes, delete Yes, cancel No, continue Next Confirm & Save Your charge card number is recognized. Press "Next" to fill in the rest of your details. This charge card number is not recognized. Please enter a valid charge card number. This charge card can not be added because it is already registered by you or someone else. The charge card is blocked. Please contact customer care for more information Your charge card number is recognized. Your charge card is provided by a partner of NewMotion. You can use this charge card on our public charge network. Your charge card number is recognized. Your charge card is provided by a partner of NewMotion. You can only use this charge card on charge points you have been granted access to. You want to use this charge card for public charging You want to use this charge card only for private charge points Select this option if you intend to use the charge card for charge points whereby you have to pay for charging. You need to provide a payment method to pay for those charging sessions. You want to use this charge card only for your own charge point or private charge points you have been granted access to. For example, a charge point at home or charge points at an office location. Be aware you cannot make use of charge points whereby charging costs are involved. Billing & payment I agree with the charge card terms and conditions Billing and payment account Select a payment method Visa/MasterCard Bank account Billing account description Billing account description is required Description Payment method Create a billing and payment account Company For the attention of E-mail address E-mail address is required. Example: email@example.com Address A billing address is required Postal code Please provide a valid postal code Town or City Please provide a valid town or city Country Please select a country Select a country Search for a country Card number CVV2 / CVC3 Holder name Expiration date Please provide a valid card number Please provide a valid CVV2 or CVC3 number Card holder name is required Please provide a valid expiration date Allow direct debit Direct debit is required I have read and agree to the credit and bank card terms and conditions terms and conditionsYou are hereby providing NewMotion with your consent to be automatically charged each month for charge services and/or subscription and transaction costs. The complete conditions and instructions regarding the costs and cancelling your subscription are available here.
If you register—regardless of which one of our paid subscription options you choose (as defined in the General Terms and Conditions) — or if you make a different type of purchase, your credit card or bank card information (such as card type and expiry date) and other financial information that is required by us or by our payment processing partners to handle your payment, will be collected and stored. Payments made to us by credit card are handled by Adyen. NewMotion does not process credit card numbers. NewMotion will make a temporary authorisation on your credit card to verify it. This is only an authorisation and does not involve a debit. Your bank can inform you about this authorisation.
Customers that enable payments by credit card are subject to an added monthly fee that NewMotion plans to incur in the future. Before this extra fee is charged, customers will be informed by NewMotion and will have time to opt out
By accepting this form, you authorise {name} (SEPA Creditor ID: {sepaId}) to send recurrent collection instructions to your bank to debit your account and you authorise your bank to debit your account on a recurrent basis in accordance with the instructions from {name}.
As part of your rights, you are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited. Your rights are explained in a statement that you can obtain from your bank.
I agree to pre authorised direct debit Charge card not found Return to charge tokens list The charge card (ID: {TOKEN_ID}) you were trying to access does not exist or is not in your account. Please check the charge card number or contact customer support. Saving of your payment account failed. Please try again or contact customer support. Adding your charge card has failed. Please try again or contact customer support. Updating your charge card has failed. Please try again or contact customer support. No creditcard information has been found No bank account information is available Need help? We’re here, ready to talk. Dear ${lastName}, Kind regards,Your myNewMotion account has been updated. Your charge points or charge cards have been updated.
Please login on myNewMotion with your username or email to see your updated account.
go to myNewMotion You have added a bank account to myNewMotion You have added a bank account to myNewMotion <%@ val date: String %> <%@ val account: String %> <%@ val payment: Boolean %> On ${date}, you added a bank account ending in **** **** ${account} to your myNewMotion profile.
#if (payment) You have received this e-mail notification because this account can be used for direct debit. #else You have received this e-mail notification because this account can be used for reimbursement. #end
On ${date}, you removed a bank account ending in **** **** ${account} from your myNewMotion profile.
#if (payment) You have received this e-mail notification because this account can be used for direct debit. #else You have received this e-mail notification because this account can be used for reimbursement. #end
Please confirm that you want to use this email address for your myNewMotion account by pressing on the following link:
<%@ val confirmationLink: String %> <% val baseUrl = com.thenewmotion.lovetoload.baseUrl %>By pressing the button below, you confirm and agree to the Terms & Conditions and you have read our Privacy Policy.
Confirm your email address I agree with the above and confirm my email address Thank you for adding a charge card! Your charge card is now registered in myNewMotion. Thank you for adding a charge card!Thank you for adding a charge card to myNewMotion. Your charge card is now registered in myNewMotion.
If you want to make use of your charge card for public charge points, make sure a payment account is connected. You can configure this in myNewMotion.
Activate cardWe are currently improving the experience for activiating charge cards in myNewMotion.
If you want to activate a charge card, please register an account first by pressing the button below.
If you already have a NewMotion account, please login by filling in your email address and password above.
Our apologies for the inconvienience.
Register a new account Register your NewMotion charge point You will receive your recently purchased NewMotion charge point soon. Register your NewMotion charge pointYou will receive your recently purchased NewMotion charge point soon.
To make full use of your new smart charge point and to start charging, you will need to register your charge point on myNewMotion. All you need is the serial number, which can be found on the charge point.
Register in a few simple steps by pressing the button below.
Register your charge pointYou are steps away from plugging into the NewMotion charge network, and becoming part of the NewMotion community and family. It’s people like you who are contributing to a cleaner generation and protecting our planet by driving electric - and we thank you for that.
Register your NewMotion charge point You will receive your recently purchased NewMotion charge point soon. Register your NewMotion charge pointYou will receive your recently purchased NewMotion charge point soon.
To make full use of your new smart charge point and to start charging, you will need to register your charge point on myNewMotion. All you need is the serial number, which can be found on the charge point.
Register in a few simple steps by pressing the button below.
Register your charge pointYou are steps away from plugging into the NewMotion charge network, and becoming part of the NewMotion community and family. It’s people like you who are contributing to a cleaner generation and protecting our planet by driving electric - and we thank you for that.
Register your NewMotion charge point You will receive your recently purchased NewMotion charge point soon. Register your NewMotion charge pointAccording to our information, you recently received your NewMotion charge point.
To make full use of your new smart charge point and to start charging, you will need to register your charge point on myNewMotion. All you need is the serial number, which can be found on the charge point.
Register in a few simple steps by pressing the button below.
Register your charge pointYou are steps away from plugging into the NewMotion charge network, and becoming part of the NewMotion community and family. It’s people like you who are contributing to a cleaner generation and protecting our planet by driving electric - and we thank you for that.
Currently it is You can set a new price from Your personal settings are not accessible at the moment it will be activated/canceled on saving the screen Thanks for creating an account. We have sent you an email with further instructions on how to activate your account. Please, check your mailbox. This is the dashboard of Newsletter Want to stay on top of all news concerning EV driving and NewMotion? Electricity usage (kWh) & Number of charge sessions System update Because we are always looking for ways to improve our services, we have updated our system since the last time you logged in to your account. Therefore, we would like to ask you if you would please check if the right charge points and charge passes are shown in your my.thenewmotion account. If these are not correct, please contact us via 088 01 09 500 or via klantensevice@thenewmotion.com. Charge card activated Thank you! Your charge card is activated and can now be used at your own chargepoint and most public charge points. Don't forget to download the NewMotion app to find charge points on the go! * For some public charge point providers it can take up to 24 hours to process your charge card. Close Your subscription payment account If you are using an MTC combicard, XXImo card or Travelcard the payment bank account is already setup for you and therefore will not be visible here. Postal code Number Street name Your Plus subscription is prepaid! This charge point is already connected to your account. View Dashboard finished will finish prepaid until End of Plus subscription has been requested. Please save the page to confirm. We've failed to activate your profile. Try again later. Charging speed regulation Activation link has expired. Unfortunately, the requested link has expired.